NationSwell is a certified B Corp and is committed to creating a diverse, equitable, and inclusive environment.
NationSwell is seeking a Senior Associate to join their fast-growing, impact-focused team. The Senior Associate will support the day-to-day operations in the Institutional Membership program and work directly with senior-level members. The role requires project management, administration, scheduling, data entry, note-taking, communication, contract development, and client-facing skills. The ideal candidate is customer-centric, detail-oriented, agile, entrepreneurial, organized, and socially conscious. Other desired qualifications include experience working across multiple teams, general tech savvy, creativity, and project management skills. Quarterly travel to the New York office and occasional domestic travel to member hubs is required.
Responsibilities:
- Create and maintain project plans in Airtable, Salesforce, and other platforms
- Proactively manage scheduling and seek progress updates from teammates
- Maintain key data points on member delight, deploy partner surveys, update information in Salesforce, etc.
- Attend member calls, events, and other key opportunities to take notes and distribute key information
- Work with growth and accounts colleagues to prepare MOUs for new projects and renewal agreements
- Support a Director account lead in providing an exceptional experience for members
- Present with confidence and build trust with the ability to grow into leading member relationships
- Demonstrate strong customer service and interpersonal skills
- Communicate effectively with different audiences
- Strive to understand the big picture and how different pieces of the business fit together
- Pay attention to detail and ensure accuracy in written communication
- Thrive in a nimble, fast-paced environment
- Come up with new ideas to solve problems efficiently
- Demonstrate excellent organization and time management skills
- Take initiative to get the job done and proactively communicate any roadblocks
- Show a demonstrated commitment to the mission and core values
- Experience working across multiple teams
- General tech savvy with experience in Google Apps Suite, Slack, Excel, Salesforce, Monday.com, and/or other project management software
- Creativity and the initiative to take ideas to the next level
- Well-honed project management skills
- Familiarity with CSR, Social Impact, Cause-Marketing, or related mission-driven industries
- Client or partner-facing account experience
- Quarterly travel to the New York office and occasional domestic travel to member hubs
