Posted about 3 years ago
For companies:
For professionals:
For everyone:
Responsibilities
🔅 Responsibilities:
📞 Customer Service & Support:
► Use a VOIP phone (Internet phone) provided by the client, which can be accessed through the computer for inbound/outbound calls and respond to customer questions, concerns, and requests via phone, email, live chat, or social media.
► Identify and resolve customer problems or technical issues they encounter with products, services, or shipping.
► Offer detailed information about products, services, pricing, features, and any promotions or offers available.
► Record customer interactions, issues, and resolutions in the company's customer support system or database.
► Receive and accurately process customer orders.
► Track the progress of the customer's order and ensure all necessary steps are taken until the order is successfully fulfilled.
► Provide quotes.
► Assess customers’ requirements and preferences and help them choose the most suitable dumpster size and type for their project, ensuring optimal utility and cost-effectiveness.
►Book appointments for the dispatcher to deliver the chosen dumpster.
► Ensure seamless coordination throughout the delivery process.
► Manage payment transactions over the phone.
► Manage email communication and live chat interactions to promptly address inquiries, provide updates, and offer assistance.
► Identify opportunities to introduce customers to additional products or services that might benefit them.
📨 Follow-up with Leads & Potential Clients:
► Create follow-up email templates.
► Follow up with potential customers and clients via email, call, and text messages to answer questions and set up demos.
► Ask clients to add reviews to the websites where they found the company.
► Lead management (filter and sort leads or potential new clients)
🗓️ Calendar Management and Appointment Setting
► Send DMs and make calls to get potential clients to book a call with a specialist to learn more about their services or to book a visit.
► Schedule appointments for the customer and dispatcher, ensuring that all necessary participants are available and that there are no scheduling conflicts.
► Maintain and update calendars for individuals or groups, making sure all events, meetings, and appointments are accurately recorded.
► Send out reminders to participants about upcoming appointments or events.
☎️ Cold Calling
► Cold call contacts gathered by lead generation or research
► Call people offering the company services or products and specify how the company can provide what they need.
► Cold call leads already provided by the company and ask questions about their needs and interests to qualify and convert them to future clients and customers.
► Evaluate potential customers to determine if they have a genuine interest in the product/service and have the means to make a purchase.
► Add call notes to a CRM system (as needed), and/or assign hot/interested leads as indicated for additional sales follow-up
► Transfer the lead to the sales department or responsible personnel when a client is ready to move forward and qualified.
Initiate contact with potential customers through various channels, such as cold calling, email outreach, social media, or networking events.
🔑 QUALIFICATIONS
• A minimum of 5 years of experience in the customer service field.
• Outstanding communication and presentation skills, both written and verbal.
• Experience with dumpster companies would be a plus.
• 2 years of experience working as a Virtual Assistant.
This job post is closed.