Customer Success Manager, Germany at IPRally

IPRally was founded in Helsinki, Finland in 2018. We are introducing real, transparent and reliable AI applications to the patent search, analysis and classification process. We have grown substantially since 2018 and many innovative organizations, such as Spotify, ABB and Saint-Gobain, along with some Patent and Trademark Offices, are already enjoying the benefits of IPRally. We are now looking for a tech-savvy german speaking customer success manager – remotely but preferably based in Sweden or Germany, who possesses a strong drive for results. Successful candidates must be self-driven, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager engages with customers, maximizes value, and creates strategies to grow our existing customer base. Responsibilities: - Sustain business growth and profitability by maximizing value for our customers. - Proactively develop and manage customer portfolios. - Analyze customer data and turn that into actions to improve customer experience. - Improve internal processes for the customer lifecycle - Minimize customer churn. - Handle and resolve customer requests and complaints. - Act as the link between customers and internal stakeholders by aiding in product design and development based on customer feedback

Customer Success Manager, Germany

Responsibilities

Skills wanted:

Language(s) required:

About IPRally:

mission:

www.iprally.com

Admin access needed