Customer Services Representative at Interactive Investor | Torre
Customer Services Representative
Interactive Investor
Interactive Investor

Customer Services Representative

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Full-time
Compensation
GBP23.5K - 28K/year
~USD31.7K - 37.8K/year
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Manchester City Centre
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Posted about 2 years ago

Responsibilities & more

interactive investor is an award-winning investment platform that puts its customers in control of their financial future. We’ve been helping investors for over 25 years. We’ve seen market highs and lows and been resilient throughout. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching £55 billion and over 400,000 customers. Working as a Customer Service Representative in our brand-new purpose-built offices, you’ll answer calls from our customers, playing a key role within our Specialist Contact Centre in the heart of Manchester City Centre, having the right conversations to fully understand their needs. It’s all about taking personal ownership for each customer interaction, understanding their unique situations and reacting with efficiency, professionalism and knowledge to maintain our reputation and drive confidence in our products and services. Responsibilities: - Answer calls from our customers, playing a key role within our Specialist Contact Centre - Take personal ownership for each customer interaction, understanding their unique situations and reacting with efficiency, professionalism and knowledge - Build fantastic knowledge of our investment products and services to help resolve increasingly complex customer queries, in a professional and consultative manner - Provide the best service experience for customers via phone, written channels and social media - Provide customer information, manage customer access, respond to enquiries and deal with customer complaints
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