Technical Support Engineer at BigID | Torre
Technical Support Engineer
trending_up Invest in Torre
BigID

Technical Support Engineer

BigID
Posted by
Yuliana Velasquez Ramírez
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Full-time

Legal agreement: Employment

Compensation
USD105k - 160k/year
location_on
Hybrid (Brazil)
flightsmode
Visa sponsorship: No
Posted about 6 years ago

Responsibilities

• Work closely with clients to understand their requests, develop an appropriate plan of action to resolve their concerns or questions, and engage appropriate resources to execute the plan. • Provide clients with timely updates to their concerns or questions while resolution is in progress. • Provide language support to other team members, management, and engineering staff as needed to help resolve client concerns or questions. • Work closely with our Engineering and Product Management teams to document product issues, enhancement requests raised in the field, and possible product improvements. • Act as a Voice-of-the-Customer to help prioritize issues, requests, and improvements. • Partner with our Client Services team during solution deployments engagements and assist in resolving encountered issues. • Develop in-depth technical knowledge of the product and its interaction in highly varied technology environments.
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