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14 days ago
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Remote | Full-Time | Amazon Growth AgencyThis is not a check-in-with-clients-once-a-week seat.Trivium Group is an Inc. 5000-ranked, Clutch Award-winning Amazon growth agency. We manage millions in ad spend and help brands scale profitably on the world’s most competitive marketplace. Our CSMs don’t manage accounts — they own outcomes.We’re hiring a Client Success Manager who moves fast, thinks in data, sweats the details, and treats every client like their own business.RequirementsWhat You’ll Actually DoOwn 20–40 client accounts end-to-endYou are the single point of accountability for client results and retentionRun onboarding, set strategy, deliver results, retain the account — the full lifecycle2-hour response time during business hours, no exceptionDrive results, not reportsAnalyze brands' performance and profitability weeklyDiagnose problems before the client notices themTranslate numbers into clear, confident client communicationExecute with precisionBuild and follow structured processes for every account (audits, keyword research, campaign architecture, optimization cycles)Log every change. Document every decision. Nothing slips through the cracks.Coordinate with PPC strategists daily — you own the relationship, they own execution, and both of you own the resultFlag and escalate within hours, not daysOperate at Trivium’s paceWe don’t do slow. Scaling decisions get 2–3 weeks to play out, then we adjust. Every week has a purpose.When something breaks, you fix it the same day or escalate by EODYou’ll manage 1,000+ Slack messages a day with structure and discipline — unread = your to-do listIf performance is flat for 3 weeks, you’re already pitching the strategic pivotWho This Is For3+ years of CSM or account management experience at a digital/e-commerce agency (Amazon agency experience is a major plus)You’ve managed 20+ client accounts simultaneously and didn’t drop the ballYou’re analytical — you think in ACOS, TACOS, sessions, conversion rate, and marginYou’re fast — you hate waiting, you hate bottlenecks, you move things forwardYou’re detailed — your reports don’t have typos, your data is always current, your processes are documentedYou communicate with clarity and confidence — clients trust you because you know what you’re talking aboutYou take ownership — you don’t say “that’s not my job”Fluent English (written and spoken — advanced level required)Who This Is NOT ForYou prefer a predictable, low-pressure environmentYou need to be told what to do every dayYou think “good enough” is good enoughYou avoid difficult conversations with clientsYou’re not comfortable making decisions with imperfect dataBenefitsCompensation & Benefits$3,000–$5,000/month (based on experience and location)100% Remote25 PTO days + 9 paid holidaysProfessional development + direct mentorship from leadershipJoin an 80+ person agency ranked Inc. 5000 #170, managing $24M+ in Amazon ad spendThe Tools You’ll UseSlack, Amazon Seller Central, Amazon Advertising Console, Helium 10, Jungle Scout, DataDive, My Real Profit, Adlabs, HubSpot, Fathom, ClickUp, and AI-powered internal tools (including our proprietary AI ops agent).How to Stand OutIn your interview, tell us about a time you saved a client who was about to churn. What did you see? What did you do? What happened? We want specifics, not buzzwords.
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