Level 1 Technical Support Technician at Talentos360 | Torre
Level 1 Technical Support Technician
trending_up Invest in Torre
Talentos360

Level 1 Technical Support Technician

Talentos360
Posted by
Muriel Fernanda Gómez Cadenas
star_border star_border star_border star_border star_border
star star star star star
(11) info
Emma
Emma
Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Candidate

Provide your expected compensation while applying
location_on
Hybrid (Bogotá D.C, Avenida Calle 26, Bogotá, Colombia)
Posted 3 months ago

Responsibilities

WE'RE HIRING: LEVEL 1 TECHNICAL SUPPORT TECHNICIAN. Work Arrangement: Hybrid/Remote with occasional office attendance. Location: Bogotá D.C., Colombia (preferred). Contract Type: C2C – Full-time. Schedule: Monday to Friday. Job Description: - We are hiring a Level 1 Technical Support Technician to provide first-level technical assistance to users, resolve common technology incidents, and ensure a fast and efficient support experience. - This role is ideal for professionals with initial experience in help desk, user support, equipment configuration, and troubleshooting basic IT infrastructure issues. Main Responsibilities: - Provide first-level technical support to internal and external users. - Handle requests via phone, email, and other support channels. - Diagnose and troubleshoot basic hardware, software, and connectivity issues. - Install, configure, and maintain IT equipment. - Configure user accounts, access, and passwords. - Resolve network and connectivity-related incidents. - Log, document, and track tickets and incidents. - Analyze reported problems and determine the best solution or escalation. - Maintain up-to-date documentation on procedures and solutions. Requirements: - Minimum education: High school diploma or equivalent. - Minimum experience: 2 years in IT technical support or help desk. Basic knowledge of: - Hardware and software. - Operating systems. - Networks and connectivity. - User and access management. - Technical incident resolution. - Excellent communication and customer service skills. - Analytical and problem-solving skills. - English level: Minimum B2 (required). Desired Qualifications: - Technical degree, technologist degree, or related studies in Computer Science, Computer Engineering, or Information Technology. Certifications such as: - CompTIA A+. - Microsoft Technology Associate (MTA). - Cisco Certified Entry-Level Network Technician (CCENT). Work Schedule: - Monday to Thursday: 8:00 a.m. to 6:00 p.m. - Friday: 9:00 a.m. to 6:00 p.m. - Total: 44 hours per week. - Availability for occasional on-call shifts (1 Saturday and 1 Sunday per month as needed). Compensation: - COP $3,700,000 maximum monthly (C2C). Key Skills: - IT technical support. - Customer service. - Effective communication. - Problem-solving. - Incident management. - Teamwork. - English B2 level. Status: Active. Country: Colombia. City: Bogotá D.C.
This job post is closed.