About the RoleWe're looking for a Customer Success Manager to own and grow a portfolio of customer relationships from onboarding through renewal and expansion. This isn't a support role - it's a strategic partnership role. You'll be the person customers trust to help them get measurable results from our platform, and you'll carry retention and expansion revenue targets that directly impact the business. If you've built real relationships in SaaS, account management, or HR and want to bring that skill set to a product that actually works, this is the gig.What You'll DoOwn the full customer relationship - retention, renewal, and expansion across your book of businessCarry and hit renewal and expansion revenue quotas tied to your accountsLead Executive Business Reviews that show customers their ROI, surface recommendations, and open the door for deeper partnershipBecome the product expert your customers rely on - map Quantum Workplace's platform to their specific business challengesDeliver ongoing value by sharing product updates, industry insights, and best-practice use cases that move the needleConduct product training sessions and demo additional tools when expansion opportunities ariseAdvocate internally for your customers - funnel feedback to Product, Sales, and Marketing to improve the experienceIdentify and cultivate customer champions for referrals, references, reviews, and case studiesContribute to the CS team's playbooks and processes - this team builds togetherWhat You'll BringProven track record in customer success, account management, or sales in a SaaS environment - OR HR experience with a genuine desire to pivot into CSComfort owning revenue targets and having commercial conversations (renewals, upsells, pricing discussions)Strong communication skills - you can run an EBR with a CHRO and troubleshoot a workflow with an HR coordinator in the same afternoonAbility to translate technical product functionality into business outcomes customers care aboutSelf-starter energy - you manage your own book, prioritize proactively, and don't wait to be told what's nextDetail orientation that keeps nothing from falling through the cracks across a multi-account portfolioNice to HaveExperience with Asana, HubSpot, or similar CS/CRM toolsBackground in HR technology or familiarity with employee engagement, performance management, or talent workflowsExperience running QBRs or EBRs with director-level and above stakeholdersExposure to subscription-based contract negotiationInterview Flow: Employee Success chat > Hiring Manager conversation + exercise > Final Chief Customer Officer interview. We move fast and keep you in the loop every step.Why Quantum Workplace?At Quantum Workplace, we believe thriving teams move our own business forward too. That belief shapes how we work, how we lead, and how we support one another every day.We’re intentional about how we show up, guided by our core values. And we hold ourselves accountable to creating a place where people can do meaningful work and grow. If you want a candid look at what it’s like to work here, check out our Glassdoor reviews.Below are some of the ways we support our teams and help them thrive.We care for our Qwirks and their familiesHealth Insurance: We offer 3 options (1 option is 100% premium paid by QW for employees) + TelehealthDental & Vision: We cover 100% of premiums for employees401k: We match 100% of contributions up to 4% and you're fully vested on day 1Additionally, our benefits include parental leave, PTO, 13 paid holidays, your birthday off, summer hours, and more.We seek to belongEmployee-led Council works to create a more inclusive workplaceNo dress code - wear what makes you feel confident - BE YOU!We invest in wellness and developmentAnnual professional and wellness development allowance – conferences, books, gym reimbursements, workout equipment, and more!Our Omaha office has an on-site fitness center - free for Qwirk useMonthly manager-employee lunches for goal planning and developmentZoo membership to your closest zooRemote work stipend for 100% remote QwirksAt Quantum Workplace, we are an equal opportunity employer. We are committed to building an inclusive team that represents a variety of backgrounds and skills. Please apply, regardless if you think you meet all the requirements. We want to hear from you. Please note, that we are not currently hiring in California.Applicants with disabilities may contact the Quantum Workplace Employee Success Team via telephone, e-mail, and other means to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Employee Success team at careers@quantumworkplace.com or 402-415-8302.We value and are committed to providing equal employment opportunities to all qualified applicants. However, we are unable to provide employment sponsorships at this time. Applicants must be authorized to work for ANY employer in the U.S. without the need for sponsorship now or in the future. We understand that this may be disappointing news for some candidates, and we apologize for any inconvenience this may cause.
5 months ago