Program Manager at Red Clay Consulting

ROLE SUMMARY The Program Manager leads multiple complex SDLC projects and begins to manage a small team of direct reports. This role is expected to operate with significant autonomy, mentor less experienced PMs, guide clients at all levels, and contribute meaningfully to sales pursuits, financial management, and the internal PMO strategy. The Program Manager is a key executor of company vision and is accountable for the full success of their delivery portfolio.KEY RESPONSIBILITIES Product & PMO KnowledgeDemonstrate proficient understanding of multiple project methodologies and industry toolsWork independently to track and act on project KPIs with limited oversightPredict upstream and downstream impacts of project variable changes proactivelySupport other PMs in the organization and actively drive PMO standardizationProject & Program DeliveryManage 6+ full SDLC projects of medium-to-complex scale as sole PMOversee and direct 2+ full SDLC projects involving other PMs or PCsServe in the client-side PM role when requiredGuide client and management teams to fill delivery gapsConduct effective project reviews, identify corrective actions, and support implementationAssume leadership of troubled projects and bring them back on trackPeople Leadership & ManagementManage 2–4 direct reports and define career growth and initiative expectationsSubmit promotion recommendations for direct reportsSuggest project assignments and support resource transitionsSet remediation expectations for underperformers and recommend terminations if neededIdentify, interview, and recommend talent for hiringDevelop high-performing project teams and motivate team membersLead employee recognition through social channels and recognition programsMonitor and proactively manage billable utilizationSales & Business DevelopmentSupport sales calls to demonstrate product and industry expertiseAssist account managers in pricing and account expansion strategiesOwn relationships with client peers and Oracle PMsFinancial AcumenDemonstrate deep understanding of how the company generates profit and apply this to project decisionsIdentify margin growth opportunities with account managers and PMO leadershipManage T&M, fixed price, or blended projects with minimal oversightMaintain accurate revenue forecasts with minimal deviation from actualsOwn and deliver projects within approved baselines, budgets, and KPIsLeadership & StrategyEmbody company core values across all interactions and engagementsTake full responsibility for internal process improvements and initiative outcomesOwn complex or cross-pillar PMO initiatives end to endActively build leaders within the organization through project work and internal programsFoster a culture of continuous leadership developmentExecute on company vision and strategy through concrete, achievable plansMonitor and proactively manage billable utilization across direct and indirect reportsCustomer ExperienceManage difficult client situations and support less experienced team members in doing the sameInteract confidently with clients at the project manager level and aboveReceive consistent positive feedback from client peers and leadershipCollaborate with account managers on account strategy development and executionMinimize escalations and proactively engage all project stakeholdersGlobal OperationsDemonstrate strong cultural intelligence and effectively manage culturally diverse teamsReflect a global mindset and hold team accountable for cross-region best practicesEnsure defined processes for distributed team management are followedQUALIFICATIONS & CERTIFICATIONS10+ years of project/program management or directly relevant experiencePMP certification requiredDASM or equivalent agile certification requiredAdditional PM skills certification requiredManager Training completion required2+ Lunch & Learns delivered2+ RED Talks deliveredSOFT SKILLS & COMPETENCIES Intermediate Proficiency required on the following competencies:CommunicationNegotiationStakeholder ManagementConflict ResolutionAdaptabilityTeam BuildingCritical ThinkingLeadershipDecision MakingEmotional IntelligenceCollaborationPresentationExecutive PresencePhysical Requirements & ADA Statement This role requires the ability to perform essential job functions, including working at a computer for extended periods, participating in meetings (virtual and in-person), reviewing complex documentation, and engaging with internal and external stakeholders. Red Clay Consulting provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws.Equal Employment Opportunity (EEO) Statement Red Clay Consulting is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic.

Program Manager

Emma

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www.redclay.com/

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