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about 1 month ago
Requirements and responsibilities
Rockstar is recruiting for an innovative edtech company dedicated to transforming how schools develop and manage their schedules. This client was founded by former educators who experienced firsthand the challenges of school scheduling and set out to build a solution that saves time, unlocks resources, and aligns with the unique priorities of each school. Their platform leverages AI optimization and is supported by a team deeply familiar with the needs of school-based and central office staff.Who They AreThis company was founded to build the tool its founders wished they had when working in schools—aiming to save hundreds of hours of wasted time while helping schools develop better schedules that enable their academic, budget, and staffing priorities. The solution addresses the needs of school-based employees who build schedules and central office employees who need visibility into them.The school schedule reflects values and priorities. With 75 to 90% of a district budget dedicated to personnel, there are few questions more paramount than how staff and students spend their time every day, what positions are needed, how many teachers to hire, and how students will interact with them. Strategic resource allocation across schools, proper access to core courses and electives, and dedicated support to sub-groups begins with the development of a school schedule.This company provides a home for secondary scheduling featuring AI optimization and support from a team of former educators who know and have lived scheduling. Not only does the platform save time and headache, it unlocks resources so district and charter leaders can build a schedule that aligns with their vision.About the RoleAs a School Success Manager, the selected candidate will be at the forefront of the mission to help schools create more effective, equitable, efficient, and innovative schedules. This role works directly with school partners, guiding them through the entire scheduling process and ensuring they maximize the benefits of the platform and support model.Role & ResponsibilitiesThe School Success Manager role leads all aspects of the customer-facing support model.Own a portfolio of schoolsOwn and manage a portfolio of district and charter school partners through the customer journeyProvide end-to-end support to finalize schedules; this will require problem-solving through complicated constraints and unique school needsDevelop strategic relationships with key stakeholders including lead schedulers, principals, district leaders, and other members of the scheduling teamsTrack success metrics for each partner, ensuring high levels of satisfaction and renewal ratesServe as a strategic thought partner to district and school-based teams to ensure their schedule aligns to their unique prioritiesLead implementationsDrive the end-to-end implementation process for each partner across a portfolio of schoolsLead onboarding and training for new and returning partnersSupport the data integration process by collaborating with partners’ IT teams and the data integration team, owning aspects of the data transfer process (e.g., appropriately structuring data files for upload into the app)Troubleshoot complex technical issues as the external representative of the company, with support from the product & engineering teamCommunicate and coordinate cross-functionally across sales & marketing and product & engineering teams to share customer feedback and relevant insights into implementation that will improve sales, product, and overall solutionSupport sales and general operationsAs a young company, the School Success team contributes to sales efforts in the scheduling “off-season,” including joining sales pitches, leading product demos, answering questions from prospective school partners, and liaising with schools through the procurement and contracting processPitch in wherever and whenever is needed to contribute to team successBe part of the brain trust to build a lasting and valuable companyThe small and quick-moving team is committed to both impact and financial success, and this role works hand-in-hand with leaders across functional areas in making and implementing major decisions that determine the company’s futureWhat They Are Looking For in CandidatesThe role requires someone with:Meaningful experience developing middle and/or high school schedulesWillingness to roll up sleeves and work in a scrappy environmentThe following additional experiences would also be a plus:Customer success or related experience – experience building systems/processes; consistently delivering support to people and teams so they can achieve their goalsExperience in a fast-paced, high-growth entrepreneurial environmentWho You AreAn experienced scheduler: Someone who has lived secondary scheduling and ideally has at least 3 years of experience building and owning a middle and/or high school scheduleA “school person”: Has worked at least 5 years inside a school, understands the operations and culture of schools, and identifies as suchDetail-oriented: Meticulously reviews schedules, slides, and other related documents with critical attention to detailStrategic: Able to take in many different signals, cut through the noise, and deliver for district/CMO and school partnersEfficient: Excited to build an impactful product in a lean environment, able to handle multiple priorities, tasks, and requests at the same timeCollaborative: Experienced working across cross-functional teams and comfortable in an environment requiring constant collaboration with other colleaguesPassionate about schools: Driven to improve how schools operate and help them use their most precious resources – time, money, and talent – to best serve studentsBenefits OfferedHealth: medical, dental, vision, and a contribution-only 401(k) planPersonal growth: At the current early stage there will be many professional development opportunities as the company grows and evolves, requiring founding staff to grow with itFlexible PTO
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