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Responsibilities
As a Senior Content Analytics Manager, you will be directly accountable for the health and performance of Karat's technical interview content. You'll define the metrics, set the bar for what "good" looks like, and own continuous improvement of the signals that determine whether our content produces fair, reliable, and consistent interview outcomes across the platform. You will leverage AI solutions to analyze, automate, and iterate on our interview content, while proactively identifying emerging issues, investigating root causes, and owning corrective actions from diagnosis to resolution — either directly or through cross-functional partners.What you will doDesign, build, and maintain dashboards, metrics, and automated monitoring systems that provide visibility into content health and performance.Own the ongoing measurement and monitoring of content quality, including score distributions, content equivalence, cheating indicators, and score clustering.Leverage AI solutions and agentic automation to scale content quality monitoring, investigation, and improvement efforts.Independently develop theories, perform root-cause analyses, and validate solutions using data-driven processes.Own the feedback loop with Content Development and Architect teams to ensure new designs don't repeat previous issues.Monitor key business and content-performance indicators, including metrics that may not be directly owned by Content, and proactively escalate concerning trends to leadership.Serve as the subject matter expert on content quality, communicating trends, risks, recommendations, and performance updates to Content leadership and executive stakeholders.The experience you will bring6+ years of experience in analytics or strategy roles with demonstrated ownership of business outcomesProfessional experience using modern AI tools (Claude, GPT, etc.) for complex data analysis and AI-Agent based automation workflowsProven success leading data-driven strategy at scale, with deep expertise in SQL and large-scale data analysis; Redshift experience is a plusFluency in data visualization and business intelligence tools (e.g., Metabase), with a strong sense for how to communicate insights to diverse stakeholdersStrong critical thinking and problem-solving abilities to independently create novel solutions to complex problems and drive solutions across multiple stakeholdersExecutive-level communication skills, with the ability to influence cross-functional stakeholders and drive alignment across technical and non-technical teamsNative-level English proficiency with exceptional written and verbal communication skillsComfort operating in ambiguous environments with significant autonomy and accountability; High-growth, quick-change startup experience a plusPython experience is nice to haveThis position is only available to candidates residing in Mexico City. While our team operates 100% remotely, we are currently limiting hiring to this specific location. Applications from other cities in Mexico will not be considered at this time.This position is open to candidates authorized to work in Mexico only. No visa sponsorship provided.Statement of InclusivityIn keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Karat.We value a diverse workforce: people of color, womxn, and LGBTQIA+ individuals are strongly encouraged to apply.If you have a disability or special need that requires accommodation, please let us know at accommodation@karat.com.
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