Customer Success Manager at Advanced Multi Sign | Torre
Customer Success Manager
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Advanced Multi Sign

Customer Success Manager

Advanced Multi Sign
Posted by
ARIEL PEDROSA
Emma
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Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Depends on the location of the candidate

Compensation
USD1.2k - 2k/month
Negotiable
location_on
Remote (for Mexico residents)
Remote (for Argentina residents)
Remote (for Venezuela residents)
Remote (for Uruguay residents)
Posted 7 months ago

Responsibilities

Company Overview Advanced Multi Sign Corp. is an award-winning manufacturer and installer of custom illuminated signage for commercial clients. With a fully integrated process—from fabrication to installation—we deliver high-quality, end-to-end signage solutions. Application Question • Do you have experience coordinating projects in construction, signage, or a related industry? Position Summary We are seeking a highly organized and proactive Customer Success Manager to manage client relationships throughout the lifecycle of each signage project—from post-sale handoff through installation and final payment. This is a coordination-heavy role that requires strong communication, attention to detail, and the ability to manage multiple moving parts across internal teams such as production, permitting, and installation. Key Responsibilities • Serve as the main point of contact for clients after a sale is closed • Manage multiple projects simultaneously from kickoff to completion • Coordinate with internal teams (sales, permitting, production, installation) • Provide clear and proactive updates to clients on timelines and progress • Track documentation, approvals, and permits • Identify and resolve issues before they impact project timelines • Maintain accurate records in CRM and internal systems • Support final billing and project closeout Who This Role Is Perfect For This role is a great fit for candidates who have experience coordinating projects and managing clients in fast-paced environments such as: • Window or door companies • Plumbing, electrical, or HVAC companies • Construction or subcontracting businesses • Signage, fabrication, or installation companies • Glass, flooring, or similar project-based service industries If you have worked as a: • Project Coordinator • Office Manager in a construction-related company • Customer Success or Account Manager handling projects • Service Coordinator or Dispatcher …and are used to managing multiple jobs, coordinating teams, and keeping projects on track, this role will feel very familiar to you. What We’re Really Looking For • Proven experience coordinating real-world projects (not just customer service) • Strong organizational and multitasking skills • Excellent written and verbal communication • Ability to follow up consistently and keep projects moving • Comfortable working with internal operational teams • Experience with CRM systems (Salesforce preferred) • Bilingual (English/Spanish) is a plus Preferred Experience • Construction, signage, or permitting experience • Familiarity with project-based workflows Work Location • Hialeah, FL • (Open to in-office, hybrid, or remote depending on experience) Compensation & Benefits • Competitive salary based on experience
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