Why Work Here?At Arkatechture, we have a simple shared mission: to build a sustainable organization built upon three pillars: Do something meaningful, With a great team, Earning what you deserve.Founded in 2012, Arkatechture has grown into a nationally recognized data and technology company, partnering with organizations across the fintech, AI, and financial services spaces. We combine deep industry knowledge with technical expertise to help our clients unlock the full potential of their data. Whether it’s modernizing infrastructure, building analytics platforms, or leveraging AI for smarter decision-making, we thrive at the intersection of innovation and impact.Our team is made up of curious, collaborative, and community-minded professionals who are passionate about solving complex problems and staying ahead of what’s next in data and technology. While our roots are in New England, our reach is nationwide, and we support flexible, remote-friendly work to match.We offer a competitive benefits package that includes:A flexible remote work policy with optional access to our Portland, Maine officeA 4-day workweek after 3 years of serviceGenerous paid time off, including 11 holidaysMedical, disability, life insurance, and optional dental/vision401(k) retirement plan with company matchTraining & certification reimbursementMilestone recognition programs, annual PTO increases, and moreAll employees share our core values: put the team first, practice humility, take pride in everything we do, stay curious, care for our community & environment, take work seriously; ourselves not so much.The PositionArkatechture is seeking candidates for a Technical Data Analyst position. As a Technical Data Analyst you will be responsible for the ongoing support for our BI & Analytics platform, Arkalytics. This position will play a crucial role on our service desk team in resolving any incidents or problems with the Arkalytics platform in a timely manner and also assist our clients with custom development requests. The ideal candidate for this position is a strong problem solver who can troubleshoot independently, but also a team player who can grow into a subject matter expert within the Service Delivery team. This is a client facing role that requires a candidate with strong communication and analytical skills with a high level of attention to detail.Key ResponsibilitiesComplete accountability of all assigned tickets to meet all SLAs and achieve 100% client satisfactionTroubleshoot incidents and problem tickets to identify the root cause of the issues quickly and develop a resolution while following all change management proceduresRequirement gathering for Data pipeline integration (ELT) developmentRequirement gathering for Data mapping (business logic)Develop, review and test code (SQL, Python, BI tool like Tableau and PowerBI)Ensure all tickets are in the proper status at all timesMaintain an active communication with the internal Arkatechture team and clientMonitor Tableau or Power BI Refreshes for success and triage and respond to any failures proactivelyProactively ensure that for clients, all batch cycle (ETL) process run successfully and respond to any failures proactivelyWork closely with the team to identify process improvements within the service delivery teamEscalate risks and issues on timeReport work status to team leaders and participate actively in daily standupsAdditional responsibilities as assignedHow to ApplyPlease send a cover letter and resume with your application. You must submit both documents to be considered for the position. We’re building a diverse team of people who care about doing meaningful work with great people. If that excites you, apply and let’s start the conversation.About ArkatechtureAt Arkatechture, we love data — we play with it and learn from it every day, and we want you to love your data, too. We are a data consultation and services company specializing in data quality, visualization, and management, as well as customized enterprise-level solutions. We work with companies big and small to help solve their data challenges and reveal how they can leverage their data in brand new ways. Need to collect, clean, or visualize your data? We can help.
