Mandarin Interpreter at Tech Mahindra | Torre
Mandarin Interpreter
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Tech Mahindra

Mandarin Interpreter

Tech Mahindra
Posted by
Rajive Kathiresan
Emma
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Full-time

Legal agreement: Employment

Base compensation
MYR4k - 5k/month
~USD979 - 1.22k/month

+ Commissions (~ MYR150 /month)

+ Health insurance

Non-negotiable
location_on
Remote (anywhere)
Posted 8 months ago

Responsibilities

Language proficiency: Fluent Mandarin & English. Project: Healthcare. Type of role: Interpretation support between doctors and patients based in the US. Experience range: Any experience (we can consider a mix of fresher’s/experienced translators/CS candidates). Open for SPM/Diploma holders. Shifts: Permanent night shift, shift allowances provided (RM 25 per night). Work mode: WORK FROM HOME. 5 days per week (Monday to Friday), regular Saturday & Sunday Off. Working hours: 9 PM to 6 AM / 10 PM to 7 AM. Salary range: - Basic salary: RM 3500 – 4500. - WIFI Allowance: Applicable as per policy. - Night shift allowance: RM 25 per night *22 working days = RM 550. - Performance incentive: Based on performance. - Total all-inclusive salary: 5000+. Responsibilities: - Provide accurate, meaning-for-meaning consecutive interpretation over the phone. - Interpret in various sectors including medical, insurance, finance, and emergency lines. - Manage tone, pace, and professionalism during live calls. - Follow all interpreter protocols, company policies, confidentiality rules, and industry ethics. - Maintain neutrality at all times and avoid personal opinions or additions. - Build and maintain strong terminology knowledge relevant to OPI use cases. - Attend required training, QA reviews, and coaching sessions. - Demonstrate reliable attendance, accurate adherence to shift schedules, and timely completion of tasks. - Follow feedback and improve based on coaching or quality evaluations. - Work independently while maintaining professional communication with supervisors and teammates. - Handle urgent, stressful, or sensitive calls (e.g., medical, emergency, legal) with composure. - Ensure strict compliance with privacy and data protection standards. Requirement: - Fluency in Mandarin/Cantonese and English (B2+/C1). - Excellent listening skills and ability to interpret accurately. - Strong understanding of cultural nuances and linguistic differences. - Ability to adapt to multiple call types and rapidly changing scenarios. - Calm, professional demeanor during emotionally intense or emergency calls. - High accuracy, attention to detail, and consistency in interpretation. - Ability to work independently and make sound decisions following established protocols. - Strong commitment to confidentiality and data protection.
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