Remote Healthcare Customer Service Representatives at Teleperformance | Torre
Remote Healthcare Customer Service Representatives
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Teleperformance

Remote Healthcare Customer Service Representatives

Teleperformance
Emma
Emma
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Full-time

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Posted 5 months ago

Requirements and responsibilities

Respond to customer inquiries via phone, email, chat, or social media to resolve questions and concerns; calmly de-escalate issues; escalate when appropriate; assist with requests and/or processing payments; track call-related information for auditing and reporting; provide feedback on call issues; and upsell if required. Work remotely in a virtual team environment. Requirements include 6 months of customer service experience, ability to type at least 25 wpm, high school diploma or GED, comfort with Windows OS, strong communication and problem-solving skills, and good organization. Internet requirements include a stable connection (12 Mbps download, 3 Mbps upload), low packet loss, ping under 50 ms, and a clean quiet workspace.
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