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At Evolve, we’re on a mission to make vacation rental easy for everyone. Our high-performing, customer-obsessed team runs on curiosity, communication, and accountability—working together to create exceptional experiences for our owners and guests.Why this roleThe Evolve Partner Development Partner Associate is a crucial role in ensuring our partner network is composed of world-class on-the-ground service partners. This role is responsible for finding, interviewing, and educating new service partners to ensure we are connecting our homeowners with top-performing vacation rental home caretakers. This role not only contributes to the growth of our partner network but also ensures the success of our existing partners by supporting their daily questions via email. The perfect candidate for this position is a self-starter who is extremely resourceful in conducting online research, has strong interviewing skills, and is able to make tough judgment calls.What you’ll doSupport Evolve’s activation goals by fulfilling new owner requests for on-the-ground service partners. Owners must have an on the ground solution prior to activating with EvolveWork closely with the Sales team to ensure you are sourcing a partner that meets the needs of both the owner and the propertySource local services for our homeowners by conducting creative online research and numerous cold calls to find world-class local service companies throughout the U.S.Interview potential service partners and critically consider who is the best candidate in an area to partner with homeowners and represent our brandEducate potential new service partners on how the Evolve partnership works and set service level expectationsProvide support to existing partners by responding to their questions and requests in a timely manner.Document all activities in Salesforce and organize the information to ensure that anyone at Evolve can access it if neededSupport owners and their affiliate partners by educating them on how the Evolve platform worksManage competing priorities to meet monthly goalsProvide ongoing project support to foster an outstanding experience for homeowners, guests, and partnersCritically assess the processes and products you are using to identify efficiency gains and improvementsProvide friendly, professional support to our partners and homeowners by responding to their requests on time to meet our SLAsWhat makes you a great fit2-3 years of customer service experience preferredStrong communication and follow-up skills via email and phoneEnthusiasm for learning about the vacation rental industry and thriving in a high-growth, fast-paced environmentA natural flair for organization and attention to detailProven ability to manage your time effectively and work quickly without compromising qualityA results and data-driven approachAbility to embrace change in a fluid, high-growth environmentStrong online research skillsCompensationFor this role compensation is $24.85 to $27.00 hourly.LocationAll Evolve team members must live in one of our approved locations by their first day. We can hire from anywhere in the U.S. except D.C. and Hawaii. Some positions may also have restrictions based on compensation in the following states: California, Maryland, New York, Pennsylvania, Rhode Island, and Washington. If you live in Colorado, you can work remotely anywhere in the state, at our downtown Denver office, or a hybrid of both! If you're planning to move soon, please let us know, and we'll be happy to review your application again.How we reward EvolversWe’re intentional about offering benefits that empower every Evolver to thrive both professionally and personally because they’re more than perks—they’re investments in our customer-obsessed, high-performing team.We believe in treating others as they want to be treated, providing benefits that deliver real value, and challenging the status quo to meet the diverse needs of our team. Whether it’s helping you take care of your health, plan for the future, or celebrate life’s milestones, our offerings are designed to support you every step of the way.Financial Wellness: Industry-competitive pay, equity in the company, and a 401(k) with a 4% immediate vesting match.Family Support: 16-18 weeks of paid parental leave for birthing parents and 10 weeks for non-birthing parents, plus infertility coverage.Health & Wellness: Comprehensive medical, dental, and vision plans, with 100% employer-paid dental and vision for individual coverage, a low-cost medical option, 10 free mental health visits, and pet insurance.Time to Recharge: Generous PTO, RTO (for full-time exempt employees), sick leave, holidays, and a personal holiday to celebrate what matters most to you.Travel Perks: Annual Evolve travel credit after one year and discounts on stays at all Evolve properties.Growth Opportunities: World-class onboarding programs, learning, and development resources to help you grow your impact.Connection: Employee Resource Groups celebrating our diverse communities at Evolve.How we work togetherWith our core values as our guide, every Evolver helps shape the company we want to work for and the people we want to be. We’ve cultivated a culture of collaboration, care, and responsibility that we can all be proud of, and we’re excited to see what you’ll bring as your authentic self.Still curious about who we are and what we do? Read more about our business and our culture at evolve.com.
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