Role OverviewWe’re looking for a detail-oriented Accounts Receivable & Billing Specialist to join our remote team on a full-time basis. This role focuses primarily on Accounts Receivable (approximately 80%) and partial Billing functions (approximately 20%), though this split may fluctuate based on staffing needs. For example, if a team member is on PTO, this individual may be required to temporarily take on full AR or full Billing responsibilities until that employee returns.Key ResponsibilitiesAccounts ReceivablePull and review Accounts Receivable information and Statements of Account (SOA) in QuickBooks Online for customers with past due balancesMonitor AR aging and proactively follow up with customers on outstanding invoices via Microsoft OutlookSend updated SOAs and aging reports to customers in a timely and professional mannerProcess and apply incoming payments, keeping accounts accurate and currentFlag aged or high-risk accounts to management and support escalation as neededBillingReview and complete invoice charges in Crown, the company’s transportation management and billing softwareSend invoices to customers through CrownPrepare Excel reports of invoiced jobs for upload into QuickBooks Online (coordinating with Honie)Communicate with customers regarding billing information for completed jobs via Microsoft OutlookMaintain accurate and organised billing recordsNote: Responsibilities are not limited to those listed above.Software & ToolsQuickBooks Online (QBO)Primarily used to extract Accounts Receivable information and Statements of Account (SOA) for customers with past due balances. Use is relatively limited and can be taught.Microsoft OutlookPrimary communication tool for contacting customers regarding outstanding invoices, following up on past due accounts, and providing billing information for completed jobs.CrownTransportation management and billing software. Responsibilities include reviewing and completing invoice charges, sending invoices to customers, and preparing Excel reports of invoiced jobs for QBO upload. Experience with Crown is a significant advantage, as it is the most specialised platform in this role.Microsoft ExcelUsed to prepare invoiced job reports for upload into QuickBooks Online.RequirementsProven experience in accounts receivable, billing, or collectionsStrong attention to detail and accuracy when working with financial data and documentationConfident, professional written communication skills for client-facing follow-upsComfortable working independently in a fast-paced, deadline-driven remote environmentReliable internet connection and a quiet, dedicated remote working setupAvailability to temporarily expand scope and cover full AR or Billing functions during team absencesNice to HaveExperience with Crown transportation management software (considered a significant advantage)Background in freight, logistics, or import/export billingFamiliarity with bonded cargo, MAWB/HAWB documentation, or customs-related chargesPrior experience working with US-based clients in an EST-aligned shiftSchedule & LogisticsSchedule: Full-time, remoteTime zone: EST alignment requiredStart date: Immediate / as soon as a suitable candidate is identifiedWhy Join Assist World?100% REMOTE$50 birthday bonus$200 testimonial bonus$500 entry monthly raffleNO TRACKER. NO PROBLEM

Accounts Receivable & Billing Specialist

Emma

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About Assist World:

assistworld.site

Admin access needed