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Responsibilities
Industry: Finance / Mortgage.
Work Arrangement: Remote.
Schedule: Full-time, US Business Hours (EST/CST/PST).
Primary Communication: Email, WhatsApp, Monday.com.
Position Overview:
- We are seeking an experienced and highly detail-oriented Loan Processor to manage mortgage loan files throughout the processing stage and ensure they are complete, accurate, and ready for underwriting and closing.
- The ideal candidate has hands-on mortgage loan processing experience and understands how to review borrower documentation, order third-party services, manage underwriting conditions, and move loan files toward Clear-to-Close (CTC).
Loan File Review & Financial Verification:
- Review borrower documentation including pay stubs, W-2s, 1099s, tax returns, and bank statements.
- Pull and review credit reports for discrepancies, late payments, collections, and public records.
- Request Letters of Explanation (LOEs) when required.
- Verify borrower income, assets, and other financial documentation.
- Calculate preliminary DTI and LTV ratios.
- Identify missing documents, inconsistencies, and potential underwriting issues.
Third-Party Orders:
- Order and track real estate appraisals through AMCs.
- Order title commitments, title searches, tax certificates, and lien searches.
- Review title commitments for liens, encumbrances, or potential issues.
- Order and track VOE, VOD, VOM/VOR, flood certifications, and homeowner's insurance.
- Follow up with third-party vendors to ensure timely completion.
Underwriting & Conditions:
- Prepare loan files for underwriting submission.
- Review conditional approval requirements.
- Track and collect outstanding underwriting conditions.
- Communicate with borrowers and relevant parties regarding required documentation.
- Prepare complete condition packages for underwriting review.
- Follow up until the loan reaches Clear-to-Close (CTC).
Monday.com & Pipeline Management:
- Maintain accurate loan file information in Monday.com.
- Track key milestones such as appraisal, title, underwriting submission, conditional approval, CTC, and closing.
- Update file statuses, deadlines, tasks, and notes daily.
- Ensure all outstanding requirements are clearly documented and followed up on.
Communication:
- Communicate with borrowers, lenders, title companies, appraisers, real estate agents, and other parties.
- Handle day-to-day communication through WhatsApp and email.
- Prepare clear and professional email correspondence.
- Provide timely updates and follow-ups regarding loan file status.
Requirements:
- Hands-on mortgage loan processing experience is strongly preferred.
- Experience processing residential mortgage loans from setup through closing.
- Knowledge of credit reports, income/asset documentation, appraisals, title, and underwriting conditions.
- Experience ordering and tracking third-party services.
- Familiarity with Monday.com or similar CRM/project management systems.
- Strong written and spoken English.
- Excellent attention to detail and document review skills.
- Strong follow-up and time-management skills.
- Ability to manage multiple loan files simultaneously.
- Proactive problem-solving skills.
- Ability to work independently in a remote environment.
- Must be available during US business hours.
Ideal Candidate:
- The ideal candidate is an experienced mortgage loan processor who understands the importance of accuracy, deadlines, and consistent follow-up.
- You should be comfortable managing multiple loan files, identifying potential issues early, coordinating with multiple parties, and ensuring files are properly prepared for underwriting and closing.
- Strong mortgage processing experience is highly preferred for this position.
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