About the roleHireNow Staffing is actively recruiting a seasoned, highly skilled Customer Success Manager on behalf of a valued client partner in the wholesale trade infrastructure startup sector. HireNow Staffing is acting as a direct placement partner for this Customer Success Manager opportunity. We are seeking a strategic, hands-on post-sales professional who can manage a high-value account portfolio, drive adoption, uncover expansion opportunities, and guide customers through operational and technical workflows. This role requires strong business acumen, consultative communication, and the ability to support customers using ERP-connected systems in complex operating environments.Key ResponsibilitiesOwn a portfolio of approximately 70–100 customer accounts, driving retention, usage growth, payment volume, and expansion opportunitiesConduct deep discovery sessions to understand customer workflows, operational pain points, and strategic goalsLead executive conversations with CFOs, Controllers, Operations leaders, and finance stakeholders through QBRs and ongoing engagementDrive adoption of platform capabilities such as automation tools, payment workflows, collections features, and credit-related solutionsMonitor account health metrics and proactively build action plans to mitigate churn or underutilization riskPartner with Product teams to convert customer feedback into actionable enhancements and roadmap insightsCollaborate cross-functionally with Sales, Implementation, Support, and Product teams to ensure successful outcomesUse AI tools, automation workflows, and data insights to improve internal efficiency and customer experienceIdentify expansion opportunities through consultative account planning and workflow optimizationRequired Qualifications (Highly Important)3–5+ years of experience in Customer Success, Account Management, Solutions Engineering, or strategic post-sales roles within a technically complex SaaS environmentExperience supporting ERP-integrated software or operational systems such as SAP S/4HANA, NetSuite, Workday, or similar platformsProven experience working with non-technical customers in industries such as distribution, wholesale, food service, logistics, hospitality, or blue-collar operationsStrong executive communication skills with experience leading business reviews and stakeholder conversationsAbility to explain technical workflows and product capabilities clearly to non-technical audiencesDiscovery-oriented mindset with strong problem-solving and consultative instinctsAbility to manage a high-volume portfolio while maintaining service quality and growth focusStable employment history with clear progression; candidates with jumpy resumes will not be consideredPreferred Qualifications (Strongly Valued)Experience at Series A–C startups or as an early post-sales hire building customer success processesBackground in fintech, payments, accounts receivable, automation, or workflow softwareHospitality, restaurant, food & beverage, or supply chain industry backgroundExperience driving product adoption and expansion revenue beyond renewalsFamiliarity with AI tools and automation platforms for workflow efficiencySolutions Engineering experience blended with commercial customer ownershipStrong analytical skills with ability to use account data to prioritize actionsHireNow DisqualifiersRenewal-heavy CSM backgrounds where 50%+ of role was limited to renewalsUnable to explain technical concepts clearly to customersMultiple consecutive job stints under two years without clear rationaleNo ERP-related software or operational systems exposureWeak executive presence or inability to manage customer stakeholders independentlyHireNow PackageBase Salary: $96,000 – $128,000On-Target Earnings: $120,000 – $160,000+ (flexibility for exceptional candidates)Additional Compensation: Meaningful equity + full benefits packageWork Location: Fully Remote (U.S.) | Preference for East Coast Time ZoneEmployment Type: Full-Time / Direct Hire
