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7 days ago
Requirements and responsibilities
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.This posting is for a position within the Experience unit at Genpact. Experience is Genpact’s capability for designing and improving the platforms, interactions and journeys employees and customers use every day. With deep expertise across leading platforms like Adobe, Microsoft, Sitecore, and Optimizely, we unite strategy, human-centered design, engineering and AI inside core enterprise systems, so experiences don’t just look better, they perform better, drive adoption and turn advanced technology into measurable business outcomes at scale.As a Sitecore Solutions Architect you will have the opportunity to lead and govern technical project delivery to align with commercial objectives, client goals, and standardized delivery methodologies. We ask that you have architected and designed Sitecore-based digital experience solutions, ensuring scalability, maintainability, and adherence to best practices.* Only US Based candidates will be considered* This is not open to agenciesWhat You’ll Do and The Impact You’ll Make:Operate effectively across both project-based delivery and long-running managed service engagements, balancing architecture rigor with pragmatic, incremental improvement.Serve as the primary technical lead across one or more projects, fully owning end-to-end technical delivery from discovery through deploymentCollaborate closely with UX, design, content strategy, QA, and project management teams to ensure cohesive, user-centered deliveryDefine system architecture, technical approach, and acceptance criteria while maintaining clear technical documentation and design standardsFacilitate sprint and iteration planning, including task estimation, validation, and backlog refinementStep into existing client solutions to stabilize, modernize, and evolve platforms post-launchImprove legacy Sitecore implementations through performance tuning, upgrade strategy, and incremental modernizationMentor, coach, and guide developers, driving continuous skill growth and professional development across the teamConduct code reviews, enforce quality standards, and ensure deliverables meet project requirements and performance expectationsPartner with Project Managers and Account Managers to communicate technical complexities clearly and manage stakeholder expectationsProactively identify and manage risks, issues, dependencies, and mitigation plans (RAID) throughout project deliveryDiagnose and resolve complex technical issues, including production incidents when necessarySupport pre-sales efforts including renewals, expansion scopes, upgrade roadmaps, and targeted new initiatives, partnering with delivery and account leadershipCollaborate with the Technical Director and leadership team to maximize delivery efficiency, resource utilization, and overall qualityContribute to continuous improvement initiatives by refining methodologies, tools, and technical delivery frameworksWhat We'd Love to SeeSignificant years of relevant software development experience, with recent focus on Sitecore-based digital experience solutionsStrong proficiency in C#, ASP.NET (MVC/Core), Next.js and web API developmentProven experience designing and implementing Sitecore XP/XM/XM Cloud architectures, including integration with external systems and APIsSitecore AI Suite Experience: Hands-on experience with other parts of the Sitecore ecosystem, such as Sitecore Connect, Send, CDP, Personalize and Search a plus.Hands-on experience with Sitecore PowerShell Extensions and SXAExperience implementing and configuring Coveo for Sitecore, including search tuning, indexing strategies, and integration with personalization featuresExperience configuring and maintaining Sitecore infrastructure (PaaS/IaaS, CD/CM topologies, Azure, Vercel/Netlify)Practical understanding of DevOps pipelines using Azure DevOps and Github Actions.Strong front-end development skills including React, TypeScript, JavaScript, Tailwind CSS, SASS, Storybook and other modern toolingKnowledge of Docker, AKS and Containerized Sitecore solutions/deployments.Demonstrated ability to own technical delivery across full project lifecycles, from architecture through deploymentExperience mentoring and leading development teams, conducting code reviews, and contributing to estimation and planning activitiesDemonstrate a willingness to take on hands-on developmentBachelor’s degree in computer science, Computer Engineering, or equivalent technical disciplinePrevious consulting or digital agency experience strongly preferredExcellent analytical, problem-solving, communication, and client interaction skillsCollaborative, self-driven, and comfortable in fast-paced environmentsActive Sitecore Certifications is a plusExposure to adjacent CMS and composable platforms (Optimizely, Contentstack, Contentful, Storyblok) is a plus.Why Genpact?Flexible PTO – If you need a day off or an extended vacation, take the time!Hybrid work environment: Casual and open office or Remote…You choose!Great insurance coverage (Multiple Options) and flexible spending accounts401K with Company MatchingMonthly Work from Home StipendContinuous Training, Certifications, and Learning OpportunitiesDiversity, Equity, Inclusion and Belonging: We care about making Genpact a more diverse, equitable, and inclusive organization to bring about meaningful and measurable changes to representation, team member experience, and client engagement.EEO StatementGenpact, is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation