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Lyric is an AI-first, platform-based healthcare technology company, committed to simplifying the business of care by preventing inaccurate payments and reducing overall waste bling more efficient use of resources to reduce the cost of care for payers, providers, and patients. Lyric, formerly ClaimsXten, is a market leader with 35 years of pre-pay editing expertise, dedicated teams, and top technology.We're looking for an Engineering Manager to lead a team responsible for onboarding new customers onto our healthcare payer platform and keeping existing customers running at a high standard of quality, reliability, and satisfaction. You'll work with existing teams and partner closely with a modernization team as the platform integrates into a larger ecosystem.This is a delivery-and-quality role. The work is customer-facing in consequence: onboarding timelines, data correctness, production stability, and responsiveness to customer–reported issues are what success looks like. You'll be operating on an established platform with established patterns, and your job is to execute against them reliably while raising the bar on engineering quality.This is a hands-on management role. You will not be expected to write production code day to day, but you are expected to stay close enough to the system to review critical designs and code, spot problems in a PR yourself, and unblock your team on hard technical decisions rather than deferring all technical judgment to senior engineers.What You'll OwnCustomer onboarding deliveryOwn end-to-end engineering delivery for new customer implementations – sequencing, staffing, dependencies, and commitmentsSurface delivery risks early, and make scope and quality tradeoffs explicitPartner with Product, Implementation, and Customer Success as the engineering point of contact for onboarding commitmentsRunning the existing platformOwn production health for your team's surface area: incident response, root cause analysis, and durable fixes over one-off patchesDrive down recurring defect and escalation volume; build mechanisms that prevent recurrenceImprove observability, alerting, and operational readiness for the systems your team ownsBalance customer-driven work against the technical investment needed to keep the platform maintainableEcosystem integration and cloud executionDeliver your team's portion of platform integration work as the product joins a larger ecosystemExecute your team's scope of the Azure-to-AWS migration, following established architecture patterns and processes set by Architecture and DevOpsMaintain availability and customer experience through migration and integration changesEngineering qualitySet and hold a high standard for code review, testing, CI/CD discipline, automated testing, and release practicesEnsure appropriate handling of sensitive customer and healthcare data, including access controls and auditabilityKeep technical debt visible and negotiate paying it down against delivery pressureAI-assisted engineeringEstablish practical AI-assisted development process on your team – coding, testing, review, debugging, and documentationSteer usage through guardrails: repo-level agent instructions, prompt and context practices, and CI checks for common AI-generated defectsCoach engineers on effective application of AIEvaluate what's actually working and adjust; make the practices durable so they don't depend on you personally driving themPeople leadershipHire, onboard, and retain strong engineersGive direct, timely feedback; address underperformanceDelegate meaningful ownership and grow engineers into larger scopeBuild a team environment with real accountability and healthy disagreementRequired Qualifications8+ years of software engineering experience3+ years managing engineering teams, with direct ownership of delivery, hiring, performance, and developmentDemonstrated technical credibility: able to independently review designs and code, reason about API and data boundaries, evaluate migration and reliability tradeoffs, and challenge engineers on technical decisionsTrack record of predictable delivery against external commitments and deadlinesExperience operating a production system with real customers – incident response, quality management, and customer–impacting escalationsHands-on familiarity with AI-assisted development tooling and a point of view on how to use it well within a teamPreferred QualificationsWorking experience across both AWS and Azure, including multi-cloud or cross-cloud migration workExperience delivering enterprise B2B SaaS with implementation or onboarding cyclesExperience working in an environment with regulated or sensitive data***The US base salary range for this full-time position is:$150,289.00 - $225,434.00The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. Please note that the compensation details listed does not reflect the value of the total rewards compensation. ***Lyric is an Equal Opportunity Employer that strives to create an inclusive environment, empower employees and embrace collaborative success.
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