Job Title: Customer Service Representative & Scheduling Assistant - (HR31566G)
Location: Remote (MST Time Zone)
Salary Range: 1000 to 1200 USD

Work Schedule: Monday - Friday, 8:30 AM to 5:00 PM (MST)

Note: Independent contractor Position

Company overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.

About the company:

Sagan represents a company dedicated to providing efficient, friendly, and cost-effective insulation services. This company is committed to enhancing energy efficiency, reducing environmental impact, and delivering exceptional customer service.

Position overview:

The Customer Service Representative & Scheduling Assistant will serve as the first point of contact for customers, managing inbound and outbound communication, scheduling evaluations, and supporting follow-ups. This role plays a key part in delivering excellent customer service while also handling light administrative and data tracking responsibilities.

Key responsibilities:

\tAnswer inbound calls, respond to service inquiries, and schedule in-home evaluations.
\tMake outbound calls to warm leads to schedule appointments.
\tFollow up with prospective clients who have not yet committed.
\tContact customers after completing jobs to ensure satisfaction.
\tManage customer messages and emails, routing them to the appropriate team members.
\tInput customer details into the rebate program and assist in scheduling jobs.
\tSupport administrative tasks such as contacting customers with unpaid invoices and generating requested reports.

Qualifications:

\tStrong proficiency in Microsoft Outlook and email management.
\tComfortable using Microsoft Excel and\/or Google Docs\/Sheets for data entry and tracking.
\tExcellent English communication skills: spoken and written.
\tWarm, professional, and customer-focused demeanor.

Nice-to-Haves:

\tSpanish-speaking abilities.
\tInterest in learning the business and products to take on greater responsibilities over time.

Location: Remote - Nicaragua, Guatemala, El Salvador, Honduras

Skills required for this job:

Administrative assistance
Customer service
Email management
Google Docs
Google Sheets
Microsoft Excel
Microsoft Outlook
Scheduling