Company DescriptionRemote Call CenterJob DescriptionAre you ready to embark on an exciting remote journey as a Call Center Representative? We are seeking passionate individuals who thrive on delivering top notch sales and want to make a difference. Join our dynamic team and embrace the opportunity to work remotely, providing exceptional support while enjoying the flexibility you deserve. This position requires a 9 month minimum commitment, where youll excel from the comfort of your own home. This is an entry level position which offers on the job training. While previous Call Center experience isnt required, we have seen talented professionals do exceptionally well with at least 1+ yrs experience in customer service, sales, or front/back-office experience. Candidates should be very reliable, have good attention to details, have excellent communication and computer skills, coachable, reliable, fully commit to the training schedule which is up to 2 weeks (our attendance policy is strictly enforced) and be willing to consistently learn on the job. If hired for this opportunity you will be required to work from a calm and quiet environment with the required equipment listed throughout the application process. If this sounds like you, submit your application today!!We offer amazing perks and benefits:Awesome colleagues who are dedicated to Voice Dream and our customers!Remote WorkTraining (Must complete training)Base salaryPerformance incentives (Bonuses are not guaranteed and solely based on client and company discretion)Weekly Schedule (5 days a week)8-9 hours daily schedule (break included)Career & Training DevelopmentOrganizational GrowthProfessional Work EnvironmentTwo yearly company Dinners/PartyFull-Time 40hr per week positionCompetitive Salary (will be disclosed if we move forward with your application)ResponsibilitiesEssential Duties and Responsibilities include the following:Handle both inbound and outbound calls in a courteous manner while up selling products and services to customersEnsure first call resolution through problems solving and effective call handlingResearch systems to find missing information as applicable; coordinate with other departments of Voice Dream to resolve issues when neededAccurately document and process customer claims in appropriate systemsLead fact finding discussions to determine the best options for the customerUtilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedureActively listening and communicating with customers, as opposed to just reading the scriptOther duties may be assignedIn case the applicant wants to leave the company, under any circumstance, the applicant is required to present HR with a 2-week noticeQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorilyThe requirements listed below are representative of the minimum knowledge, skill, and/or ability required to qualify for performing the jobFluent English (Spanish is a plus)Good working laptop minimum specs are in the job descriptionheadsetvery good internetRequirementsFor Windows users: 8GB of RAM (minimum); Core i5 (4 core minimum); 2.00 GHz (minimum)For iOS users: 8GB of memory (minimum); Catalina Model / Big Sur Model / M1 chip; 2.00 GHz (minimum)For Headset: A USB wired headset with visible microphone is required (no wireless or aux); Applicant will not be approved if AirPods or earphones are used instead of a headsetFor Internet: A wired LTE connection is required (router must be powered by a SIM card and wired to the laptop); WiFi connection wont be sufficient; Hot spot wont be sufficientAdditional InformationAll your information will be kept confidential according to EEO guidelines

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Virtual Assistant (Remote-Work)

Emma

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