✅ About your role:
*We are looking for an enthusiastic and creative individual with experience managing projects to lead the I2 team and contribute expertise to our company and clients.
*You must have working experience with market or opinion research projects.
*You will work with Project Coordinators and Project/Research Managers to manage custom client research projects and subscriptions, delivering value and ensuring the client's research is successful.
*You will be part of the technical team to conduct project operations and gather insights for ongoing clients.
✅ Required qualifications:
*At least 5 years of background in project management and an understanding of the steps and processes involved in the project lifecycle (initiating, planning, executing, monitoring, concluding), using a hybrid approach (between Agile & Predictive.)
*Demonstrated experience with research methods, including survey design & questionnaire composition.
*Knowledge of statistical programs like RStudio, Stata, etc., and experience conducting quantitative analysis.
*A proven track record of project leadership, success, and team collaboration.
*A good understanding of public opinion research and market research.
*The ability to foresee upcoming risks, create contingency plans, and prioritize mitigation efforts.
*Previous experience in an I2 team preferred.
✅ We are eager to meet you if you have:
*Strong relationship management skills to advocate for clients and negotiate and mediate.
*Demonstrated problem-solving skills.
*An understanding and comfort performing stakeholder management across various stakeholder types, with the ability to drive clear communication within cross-functional teams (mainly translating between stakeholders with different knowledge.)
*High emotional intelligence for understanding a wide range of needs and attitudes.
*Leadership and organizational skills with the ability to effectively influence others and successfully resolve a variety of client, project, and technical issues to bring the project to successful completion.
✅ Responsibilities:
Manage the implementation and insights team:
*Delivery of RIWI's projects taking on your client projects, leading a team of project managers and research managers.
*Evaluate the skills of team members and develop growth paths to promote their career progression.
*Assess the team's capacity and time spent on various tasks and propose solutions to increase efficiency and opportunities for improvement.
*Record key learnings from client projects, time tracking, and other metrics and disseminate all learnings to the team, sales team, product team, and larger company.
*Update documentation on methodology, best practices, and process to share with the clients as processes in the company evolve.
*Work with the product managers and the senior management team to understand future strategic directions and adapt RIWI's implementation approach accordingly.
*Communicate client needs and ideas to the product team to expand the company's capabilities.
Project and research Management:
*Oversee management of deadlines and deliverables of all stakeholders, including external client teams and internal operational teams.
*Assess all project requirements, asking critical questions to ensure full knowledge & understanding of expectations.
*Have a thorough understanding of RIWI technologies and partnerships and the implications for survey design and programming to best advise the client during the finalization of the research goals and throughout the questionnaire composition.
*Manage client relationships.
*Data review and investigation of data anomalies.
*Proactively engage with colleagues across RIWI to ensure that our policy, practice, and promotion activity is underpinned by robust research evidence and achieves impact.
*Demonstrate a strong understanding of statistics and research methods and implement appropriate research strategies and methods to fulfill client research needs.
Account management and sales assistance:
*Assist the sales team with deals (feasibility analysis, quoting, pitches, expansions, and scoping.)
*Supporting team sales for clients with active projects, aiming to expand the current work.
*Understanding long-term client needs and supporting the team in creating plans for future work & upsell opportunities.
*Improve sales processes relating to RIWI's professional services.
