Operations Manager at Techgene Solutions | Torre
Operations Manager
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Techgene Solutions

Operations Manager

Techgene Solutions
Posted by
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Emma
Emma
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Full-time

Legal agreement: To be defined

Base compensation USD90k/year

+ Health insurance

Negotiable
location_on
1113-A Falcon Crest Ct, Nixa, MO 65714, USA
Posted about 1 year ago

Responsibilities

Job Title: Operations Manager. Location: Nixa, MO (Onsite). Employment Type: Full-time. Summary: We are looking for an Operations Manager to act as the face of customers, vendors, and the Manufacturer. This position manages all aspects of the location, from staffing to delivery to customer concerns. Duties and Requirements: * Support all company sales initiatives, parts, service, and bus sales. * Travel to the Kansas City location a minimum of twice a month. * Review all vehicle orders for new and used buses. * Manage delivery schedule. Communicate with the customer on the delivery date and delays. * View service orders and ensure they are scheduled correctly to close on time. * Review all vehicle sales orders and associated RO’s. Make corrections as needed and alert appropriate Parts/Sales staff of items that may require special attention. * Monitor Parts Sales reports. * Maintain all aspects of the property, both inside and outside. * Attend Conferences and Trade shows. * Build and maintain relationships with customers and vendors. * Understand, communicate, and evaluate all vendors and International Warranty guidelines, approval processes, and policies. * Review the Expenses provided and review with VP of Operations. * Review with Parts Manager and Regional Parts Manager on the following topics: Customer Visits, Core Values, 6,9,12 and up No-Move Inventory, Sales flyer results, and monthly Freight expense. * Review Monthly Parts and Service Reports, identifying the performance of each customer. * Connect with the appropriate department manager when invoices are not paid due to a lack of communication with the customer. (i.e., Repair Estimate not provided, didn’t receive all of the order). * Participate in Department Meetings & drive meetings with department managers to keep a “team” focus amongst all employees. * Create and Review Shop Productivity Report. * Review monthly goal numbers. * Monitor Technician Training with Service Manager. * Review Prestige Rating and work with the Department Manager if something needs to be improved. * Review Weekly Dirty Core cycle counts. * Monitor workload and OT that is required to get the job done as efficiently as possible. * Review the Weekly WC report with the Service Manager, Parts Manager, and warranty clerk as needed. * Knowledge of State regulations regarding school buses. * Under the guidance of Human Resources, recruit, train, discipline, and terminate employees. * Enforce all company policies and procedures. * Head of the location’s safety committee. Conduct safety committee meetings with the Company's safety consultant. * Ensure compliance with all OSHA and EPA regulations. * Conduct annual Performance Reviews. * Identify Employees for future leadership roles and develop their skills and knowledge for advancement within the Company. * Make and adhere to difficult decisions. Minimum Requirements: * Bachelor’s degree required. * Minimum of 5 years of dealership experience is required. * Proficiency in MS Office – Word, Excel. * Demonstrated ability to lead and develop department staff members. * Must be a team player with a strong sense of commitment to the customer. * Must be self-motivated. * Must be flexible and adapt to change readily. * Must have superior problem-solving skills. * Good organizational skills.
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