Account Manager (CRM & Loyalty) at Qivos | Torre
Account Manager (CRM & Loyalty)
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Qivos

Account Manager (CRM & Loyalty)

Qivos
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Full-time

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

location_on
Remote (anywhere)
Posted about 3 years ago

Responsibilities

Qivos is a marketing technology agency that creates loyalty through customer data intelligence and machine learning. By collecting data in-store and online, Qivos builds unified customer profiles. We leverage customer data and offer personalized experiences to consumers with advanced marketing technology solutions powered by machine learning. Through Qivos Cloud, we help our clients to reach, connect and delight with their customers faster and in a more accurate way. As an Account Manager, you will be part of our experienced and award-winning Account Management team, who have overall responsibility for customer success management with regards to planning, producing, costing of CRM & loyalty projects and campaigns. You will report to the Account Director. Responsibilities: - Understand in depth clients’ needs, goals and strategies and have close communication with them daily to adequately brief internal resources for certain task deliveries - Responsible for collaborating with and managing resources relevant to clients’ deliverables (consultancy, offline and/or online implementations, omnichannel executions, data segmentation-lists exports, testing, reporting, budget management, preparation of financial offers, preparation of presentations etc.) - Support client and brand strategies by identifying and proposing CRM & loyalty projects via campaign management & micro-selling programs, from the initial brief to evaluation - Plan and prepare proactive proposals according to the strategy of each client/brand, its goals and the target group to which they are addressed
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