Customer Service Representative - Lume Deodorant, Core Channel at Lume Deodorant | Torre
Customer Service Representative - Lume Deodorant, Core Channel
Lume Deodorant
Lume Deodorant

Customer Service Representative - Lume Deodorant, Core Channel

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Full-time
Compensation USD17/hour
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Remote (anywhere)
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Posted about 2 years ago

Responsibilities & more

Lume is a 5-year-old fast growing ecommerce deodorant and personal care brand that’s transforming the way that humans do hygiene. They joined forces with Harry’s, another disruptive brand with great people and infrastructure, to accelerate their growth. They are a team of self-starters that roll up their sleeves and get it done. You will be responsible for ensuring that all of our customers have a best-in-class quality customer experience across multiple channels. You will act as a subject matter expert who can both problem-solve and connect with customers on a human level. You will be part of an empathetic, diverse, and supportive team, where your front-line work is directly connected to the growth and success of Lume. Responsibilities: - Deliver a personalized and effortless experience via multiple channels while meeting quality and productivity goals - Retain deep knowledge of Lume’s products and mission with the ability to communicate features & benefits (product education) and foster brand loyalty - Deliver above-and-beyond customer service by assisting customers in navigating our website, subscriptions, placing orders, finding the right product/scent etc… - Notice trends and customer pain points and share those with the broader CS team to make sure we deliver the best experience possible - Coordinate with Senior CSRs, Team Leads & CS Management to channel customer feedback to all areas of the business such as web development, marketing, design, and product teams - Contribute to a dynamic and positive team culture
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