Senior Customer Success Manager at Amount

Amount is the premiere digital transformation partner for financial institutions committed to the future of banking. Inclusion, diversity, and belonging are core to Amount's values, and they are supported by empowering engagement and learning, increasing diverse representation, and fostering a culture of inclusivity. Amount is a certified Diverse and Inclusive Employer. As a Senior Customer Success Manager at Amount, you will play a pivotal role in shaping and executing strategic initiatives to drive customer success. You will manage strategic client relationships, oversee the entire customer lifecycle, engage with senior executives at client organizations, and lead the development of a customer advocacy program. Your leadership and mentorship will contribute to the continuous improvement of customer success practices. If you have a minimum of 7 years of experience in a customer-facing role, with a track record of successfully managing strategic customer relationships, and possess exceptional leadership, strategic thinking, problem-solving, and communication skills, we encourage you to apply and join our team! Responsibilities: - Develop and nurture strategic partnerships with key clients - Oversee the entire customer lifecycle, from onboarding to renewal - Engage with senior executives at client organizations - Provide mentorship and leadership to junior members of the Customer Success team - Lead the development and execution of a customer advocacy program - Collaborate closely with sales, product, and support teams - Proactively identify opportunities for upselling and cross-selling - Gather high-level business requirements for technical initiatives

Senior Customer Success Manager

Responsibilities

Skills wanted:

Language(s) required:

About Amount:

mission:

Admin access needed