Associate, CXO Systems Optimization & Administration at Wealthsimple

Your career is an investment that grows over time!Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. Using smart technology, we take financial services that are often confusing, opaque and expensive and make them transparent and low-cost for everyone. We're the largest fintech company in Canada, with over 4 million users who trust us with more than $80 billion in assets.Our teams ship often and make an impact with groundbreaking ideas. We're looking for talented people who keep it simple and value collaboration and humility as we continue to create inclusive and high-performing teams where people can be inspired to do their best work.In this role you'll have the opportunity to:Support cross-functional projects by implementing changes to our tools under guidance from senior team members.Configure solutions within our customer experience platforms like Zendesk, Five9, and JIRA according to specifications.Troubleshoot basic client and agent issues, escalating complex problems appropriately.Monitor system health metrics and reporting anomalies to the team.Learn our technology stack thoroughly and staying current on system updates and new features.Document processes, configurations, and solutions to build our knowledge base.Execute routine system maintenance tasks and updates to ensure optimal performance.What you'll bring:You communicate clearly and effectively, able to explain technical concepts to non-technical team members.You're curious and ask good questions to understand requirements before implementing solutions.You're adaptable and eager to learn, willing to step outside your comfort zone to tackle new challenges in our systems.You have a process-oriented mindset and can follow established workflows while suggesting improvements.You're a problem-solver who knows when to seek guidance and leverages available resources.You pay attention to details and understand their importance in systems administration.You work well in a team environment and support your colleagues while completing your assignments.You can manage your time effectively and prioritize tasks based on their impact and urgency.You're interested in AI technology and willing to learn about prompt engineering, AI quality assurance, and AI platform configuration.

Associate, CXO Systems Optimization & Administration

Emma

Responsibilities

Skills wanted:

Language(s) required:

About Wealthsimple:

mission:

www.wealthsimple.com/

Admin access needed