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Shared by 
about 10 hours ago
Requirements and responsibilities
Responsibilities:Effectively source replacements/subs for broken orders in order to prevent cancellations & penalties from the marketplace.Communicate with the respective marketplaces & sellers throughout the process via IntercomAccurately document all steps of the processes in Monday.comAccurately document sales in SkyBox in order to track profitability that the Replacements/Subs team was responsible for acquiring & sellingCommunicate with the marketplaces to provide proof in defense of the seller if applicable.Communicate with the customer/seller proactively in case any additional information is needed and the customer/seller is aware of the situation (if necessary)Collaborate with team members and/or other departments to determine the best solution for issue at handSourcing suitable substitute tickets within subs/replacements team’s parametersPerform the necessary steps of fulfillment of the order in a timely mannerRequirements:Excellent problem-solving skillsAble to perform detailed investigations of claims & determine outcomes using multitude of factsExcellent communication skills - must maintain professional and respectful demeanor throughout all interactions with marketplaces as well as customersAbility to multi-task and be flexible to accommodate the needs of the teamExcellent team playerStrong work ethicThrives in a fast paced environmentHigh level of organizational skills and attention to detailGood follow through and troubleshooting skillsAble to work collaboratively with a team and independently with little to no supervisionComfortable with multiple systems including: Google Docs, Drive, Sheets, Excel, Jira, Email, and various other dashboard and KPI tracking systems (Monday.com) and customer support ticketing systems (Intercom)
Optionally, you can add more information later (benefits, pre-screening questions, etc.)