About UsSprinter Health is an on-demand mobile health service that sends medical professionals to patients’ homes to perform blood draws, diagnostic and low acuity services, and wellness visits. We are building the clinical and technological infrastructure to realize a future of healthcare untethered. We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients.About the RoleWe are rapidly expanding our operations as we scale partnerships and grow our internal Patient Engagement organization. We are looking for an experienced, systems-oriented leader to own training, onboarding, and quality assurance across the Patient Engagement team.The Training & Quality Manager is responsible for building scalable training and quality programs that improve consistency, reduce performance variation, and ensure teams are prepared to meet operational and partner expectations. With ownership of training and quality outcomes and a team of specialists to execute alongside them, this role is an opportunity to build something lasting at the center of Sprinter Health’s growth.Key Responsibilities of a Training & Quality ManagerOwn end-to-end onboarding, ongoing training, and quality assurance for the Patient Engagement teamManage and develop the training and quality teamDefine, implement, and enforce quality frameworks, audits, and performance expectationsReview performance data and quality results to identify gaps and drive continuous improvementReduce performance variability by addressing systemic training and quality gapsLead coaching, remediation, and upskilling efforts based on performance outcomesIdentify team-wide opportunities for improvement and translate them into training initiativesEnsure compliance with clinical, operational, and company standardsMaintain and evolve SOPs, playbooks, and training documentationServe as a subject matter expert in tooling, ensuring training and quality programs reflect how tools are used to drive effective, efficient performanceEnsure training programs support efficient ramp, sustained performance, and long-term team effectivenessSkills and RequirementsProven 4+ years experience leading training, quality, or performance programs in a scaled operations or customer-facing environmentStrong people leadership and coaching skillsAbility to analyze performance data and translate insights into actionExperience building or scaling training and quality programs, not just maintaining themStrong judgment and prioritization skills in fast-moving environmentsExcellent communication and organizational skillsComfort operating in high-growth, high-change organizationsHealthcare, patient engagement, or call center experience preferredAbout YouYou will thrive at Sprinter Health if:Flexibility, humility, and a sense of humor are your key personality traitsYou are a strong and personable communicatorYou excel at last minute problem solving and out of the box thinkingYou are highly organized and love to follow a processYou have experience working in an on-demand service or healthcare environmentYou thrive in a fast paced, high pressure environment
