Docplanner is a healthtech company on a mission to help people live longer, healthier lives.We build technology that improves how patients access care and how healthcare professionals deliver it.Operating in 13 countries, with more than 100 million patient visits to our websites and around 25 million appointments booked each month, Docplanner is scaling both its product and its internal foundations. As a growing tech business, we rely on strong internal systems, trusted data, and scalable operations to support our commercial teams and keep delivering impact across our markets.Job DescriptionMissionMake Marketing, Sales, and CS meaningfully more productive through trusted tooling and data. Own Docplanner’s GTM tech blueprint and turn it into shipped value fast with a small, high-leverage team, AI-powered automation, product mindset, tight user loops, and predictable delivery.Why now?We are mid-migration to Salesforce for Sales, CS and Care while Marketing remains on HubSpot. Our GTM teams need higher throughput and fewer manual steps; fragmented ownership across internal systems slows them down and hurts data quality. We need a single accountable leader who can design, build and ship like a founder, while running a disciplined SDLC and vendor model at scale.What you will doOwnEnd-to-end GTM technology strategy and blueprint (CRM, Marketing, CPQ, integrations, AI, identity), with clear accountability, cost awareness and governancePlatform reliability, data quality and service standards across all GTM systemsDeliverComplete and stabilize the Salesforce migration with strong adoption and measurable SLAsPredictable execution through quarterly commitments, short delivery cycles and visible productivity gainsSeamless Salesforce ↔ HubSpot integration and trusted GTM data flowing to the DWHAI-powered automation that removes manual work and improves speed and insightBuildA high-performing GTM systems team and Center of ExcellenceModern delivery and operating model (CI/CD, release discipline, service catalog, SLOs)Strong vendor partnerships with clear ROI, SLAs and accountability*This role reports to the COO, with a dotted line to the CPTO.What success looks like (12+ months)Platform & OwnershipSalesforce migration complete, stable and widely adopted with clear SLAsEnd-to-end ownership of all GTM tools with a published service catalog, RACI and intake SLAsReliable Salesforce ↔ HubSpot ↔ DWH integrations and trusted GTM reportingReliability & ProductivityOperational excellence: incident rate ↓50%, MTTR < 4h, change failure rate <10%At least 3 AI automations live, delivering meaningful frontline time savingsData quality improving quarter over quarter through automated controlsPeople & ImpactStakeholder NPS up across Sales, CS, Care and FinanceSmall, senior, high-output team in place; vendors performing against SLAsMeasured ByTime-to-production and release predictabilityService SLOs (availability, data freshness, sync success)GTM productivity gains and tool adoptionData quality and reconciliation accuracyCost vs plan and vendor SLA attainmentQualificationsExperience5+ years building and leading GTM / business systems in scaled SaaS or marketplace environmentsDelivered a large, multi-country CRM or Service transformationHands-on ownership of Salesforce Sales & Service and a GTM Systems CoEShipped AI-powered automations in real GTM workflowsLed senior program and vendor management, including RFPs, SLAs, and TCO / ROI evaluationSkillsSalesforce delivery excellence: CI/CD, environments, releases, SLAs, incidents, and enablementHubSpot expertise and proven Salesforce ↔ HubSpot integrationsStrong integration and data foundations (APIs, iPaaS, data quality, observability)Clear executive communication; turns ambiguity into pilots, roadmaps, and resultsBuilder with a product mindsetHigh ownership; reliable partner to executives and teamsAdditional informationLong-term incentiveESOP packageFlexibility and work-life balanceRemote or hybrid work model with or hub in Warsaw;Flexible working hours20/26 days of paid time off (depending on your contract);Additional paid day off on your birthday or work anniversary (you choose what you want to celebrate).Health comes firstPrivate healthcare plan with Signal Iduna for you and subsidized for your family.Multisport card co-financing for you to have access to sports facilities across Poland.Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling.We promote and embrace equal opportunities in our hiring process, and also every day at work. When you apply for our roles you receive equal treatment regardless of age, disabilities, gender reassignment, marital or civil partner status, pregnancy or parental status, race, colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation or any other dimension of human difference.If you require additional support in your recruitment process, we kindly encourage you to let us know.“We believe all humans, in all their beautiful diversity, should have equal rights, dignity and respect. Period.” Mariusz Gralewski, CEO
