Customer Service & Dispatch Virtual Assistant at Talent Bridging Careers | Torre
Customer Service & Dispatch Virtual Assistant
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Talent Bridging Careers

Customer Service & Dispatch Virtual Assistant

Talent Bridging Careers
Emma
Emma
You'll ensure seamless operations and exceptional customer experiences for a growing field-service business.
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Full-time

Legal agreement: To be defined

Compensation
USD5 - 6/hour
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Remote (anywhere)
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Emma of Torre.ai
 1 day ago

Requirements and responsibilities

We’re looking for a highly organized and customer-focused Customer Service & Dispatch Virtual Assistant to support a growing field-service business.This role is ideal for someone with excellent communication skills, strong phone presence, and experience coordinating technicians, customer appointments, and service schedules. You'll play a critical role in ensuring smooth daily operations while delivering exceptional customer service.What You’ll Do:Answer inbound customer calls and provide exceptional customer supportSchedule and coordinate service appointmentsDispatch technicians and optimize daily routesCommunicate with customers regarding appointment updates and service statusHandle reschedules, cancellations, and emergency service requestsMaintain accurate customer records and service notesCoordinate between customers, technicians, and managementMonitor job completion status and ensure timely follow-upSupport daily operational and administrative tasksHelp maintain an organized workflow in a fast-paced environmentWhat We're Looking For:Flawless, near-native English communication skillsStrong phone presence and confidence speaking with customersCustomer-facing experienceExperience in field-service industries such as Pest Control, HVAC, Plumbing, Electrical, Landscaping, or similar service businessesHighly organized and able to manage multiple moving parts simultaneouslyResponsible, proactive, and dependable personalityAbility to work EST business hoursPreferred Qualifications:Dispatching or scheduling experienceExperience using CRM, scheduling, or field-service management softwareAbility to multitask under pressureStrong problem-solving and customer service skillsPrevious remote work experienceLanguage Requirements:Fluent English (Required)Spanish is a plus but not required📩 Send your updated CV and WhatsApp number to: paum@talentbridging.comSubject Line: Customer Service & Dispatch Virtual Assistant Application
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