Program Manager/Vendor Manager at PagerDuty | Torre
Program Manager/Vendor Manager
PagerDuty
PagerDuty

Program Manager/Vendor Manager

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Full-time

Legal agreement: Employment

Compensation
USD53K - 96K/year
Non-negotiable
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Remote (anywhere)
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Posted almost 5 years ago

Responsibilities & more

• Create scalable playbooks for the team to drive awareness; increase product engagement; trial adoption; conversion; and expansion among our customers. • Design and execute a Success enablement plan that will offer the resources needed for quick onboarding and continued product, technical, and operational acumen required to provide a world class customer experience at scale. • Build repeatable programs that can be run for our scale customers to foster effective onboarding and retention tacticsIdentify, escalate, and mitigate risk across the portfolio for the forward rolling six months. • Act as a communication liaison between the outsource team and PagerDuty to ensure a successful partnership. • Implement data-driven strategies to decrease downgrade and churn, that can be scaled across the scale team. • Manage digital content (community articles, how-tos, short video clips) focused on customer enablement. • Be a change agent within PagerDuty, help define new models and processes to grow and scale our business. • Work cross functionally with an extended team of Marketing Operations, Sales Enablement, Sales Engineers, SalesOps and others to ensure operational efficiency and optimized success motions.
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