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Responsibilities
About the Role:
- As a Sales & Implementation Specialist, you will manage the customer journey from the initial sales conversation through onboarding and implementation.
- You will work closely with prospects and customers to understand their needs, demonstrate our technology solutions, close sales opportunities, and ensure a smooth implementation and successful adoption.
Key Responsibilities:
- Identify and qualify potential customers and sales opportunities.
- Conduct product presentations, demos, and sales meetings.
- Understand customer needs and recommend the right solutions.
- Manage the sales cycle from prospecting to negotiation and closing.
- Build and maintain strong customer relationships.
- Lead customer onboarding and implementation processes.
- Configure and set up solutions based on customer requirements.
- Train customers and their teams on how to use the platform effectively.
- Coordinate with internal teams to resolve customer and implementation issues.
- Follow up with customers to ensure successful adoption and satisfaction.
- Identify upselling and cross-selling opportunities.
- Maintain accurate CRM records and sales activity.
- Collect customer feedback and communicate insights to the relevant teams.
Requirements:
- 1–3 years of experience in sales, account management, customer success, implementation, or a related role.
- Strong communication and presentation skills.
- Excellent negotiation and relationship-building abilities.
- Customer-focused and solution-oriented mindset.
- Strong organizational and problem-solving skills.
- Ability to manage multiple customers and priorities.
- Proactive, energetic, and target-driven personality.
- Good command of Arabic and English.
- Experience in SaaS, technology, POS, e-commerce, or business software is a plus.
What We Offer:
- Opportunity to work with a growing technology company.
- Dynamic and collaborative work environment.
- Career growth and development opportunities.
- Hands-on experience across sales, implementation, and customer success.
- The opportunity to make a direct impact on customer and business growth.
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