Job SummaryAs a Client Success Director, you will drive SSC’s growth by managing account relationships, retention, and expansion efforts. Working closely with operational leadership and support teams, you will ensure seamless program execution and client satisfaction. The ideal candidate has experience leading complex programs, excellent communication skills, and the ability to foster compliance across multi-level stakeholder groups.Key ResponsibilitiesDevelop, document and co-own client governance and extension/renewal strategies for assigned priority accounts in partnership with operationsConduct client pulse check interviews for priority accounts, functioning as client advocate and point of escalation for assigned accounts in partnership with operational leadershipProvide ongoing strategic oversight and guidance for client governance and retention documents inclusive of SPRs, proposals and action plansOwns ongoing action/stabilization plans for at-risk priority accounts as neededOwns Annual Account Planning process for assigned regions, focused on developing and managing stakeholder matrices and operational strategy maps to support retention and expansion for finalized list of FY priority accountsDevelop and lead ongoing client retention/engagement training for SSC operations including New Manager OrientationPreferred Qualifications:Bachelor’s degree preferred or equivalent experience with 5+ years in program/project management; Facilities Management experience is a plus.Consistent record developing client strategies, implementing cross-functional processes, and solving problems in evolving environments.Collaboration skills to engage stakeholders and drive growth and retention initiatives.Expertise in crafting strategic plans, client documents, proposals, and presentations with attention to detail.Self-motivated with strong prioritization, decision-making, and time management skills.Travel required 50%Associates at SSC are offered many fantastic benefits.MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Applications are accepted on an ongoing basisPaid Parental LeavePersonal LeaveAssociates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click hereor copy/paste the link below for paid time off benefits information.

Client Success Director (Remote)

Emma

Responsibilities

Skills wanted:

Language(s) required:

About Compass Group USA:

www.compassgroupcareers.com/

Admin access needed