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Responsibilities
About HightouchHightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works.Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible.Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart.At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you.What You’ll DoOwn the end-to-end deployment and migration for enterprise Email/SMS customers, from technical discovery through successful production launchLead technical discovery and implementation workshops, translating customer requirements into scalable messaging architecture across integrations, data flows, APIs, account structure, and channel configurationAssess customers’ existing ESP and messaging infrastructure and develop migration plans that manage dependencies, mitigate risk, and accelerate time-to-valueDrive implementation across technical and business stakeholders, including configuration, integration, testing, validation, cutover, and launch readinessLead SMS provisioning and implementation, including sender setup and registration, consent and preference flows, and identification of carrier, regulatory, and provisioning dependenciesPartner with Deliverability Specialists on sender authentication, domain and IP strategy, warm-up, reputation, and overall deliverability readinessAct as a trusted technical advisor to customers, proactively identifying architectural decisions, risks, and blockers throughout the deploymentPartner with Product and Engineering to resolve implementation blockers and bring customer feedback and product gaps back into the organizationBuild repeatable frameworks, documentation, tooling, and best practices that make enterprise deployments more efficient and scalableWhat We’re Looking For5–10 years of experience in technical implementation, solutions architecture, professional services, or a similar customer-facing technical roleExperience implementing or migrating enterprise email, SMS, marketing automation, or customer engagement platformsStrong technical foundation across APIs, webhooks, data integrations, authentication, and enterprise architectureStrong understanding of messaging architecture, including sending domains and IPs, subscriber data, consent and preference management, and transactional vs. marketing messagingExperience with SMS provisioning and implementation, including 10DLC, toll-free or short code registration, consent management, and carrier requirementsProven ability to lead complex enterprise implementations across multiple technical teams, business stakeholders, and dependenciesStrong technical project management, communication, and facilitation skills, with the ability to drive multiple implementations and guide technical decision-makingExperience developing implementation processes and frameworks that scale as a product and organization growExperience with platforms such as Adobe Campaign, MoEngage, Marketo, Eloqua, Attentive, Salesforce Marketing Cloud, Braze, Iterable, Responsys, SendGrid, Twilio, or similar is a strong plusBachelor’s degree or equivalent practical experience
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