About the job We're a growing digital marketing agency in Australia (Karma Media) looking for a technically savvy Digital Marketing Account Manager who wants to own client operations end-to-end.About the Role:You'll sit between our clients and our specialist team, making sure nothing gets lost, clients feel looked after, and projects move forward quickly. This is a client-facing operations role for someone who loves both hands-on marketing work and coordinating a team.Key Responsibilities: Own client communication across WhatsApp and email Manage new client onboarding from start to finish Turn client requests into clear projects and internal tasks Set up and troubleshoot Meta Business Manager, Pages, ad accounts, and Pixels Assist with Google Ads, tracking, CRM, and landing page setup Coordinate media buyers, designers, developers, and other specialists Jump on Zoom calls with clients to resolve access or technical issues Manage reporting dashboards and performance updates Take ownership of problems and drive them through to resolution We're looking for someone who: Has digital marketing agency experience Understands Meta Ads and Google Ads hands-on Is highly comfortable with Meta Business Manager Communicates confidently and professionally with senior clients Loves operations and project management Is comfortable with AI and modern marketing tools Takes ownership rather than simply forwarding messages

Digital Marketing Account Manager

Emma

Responsibilities

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Language(s) required:

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