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Posted 5 months ago
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Requirements and responsibilities
What You’ll DoOwn the end-to-end renewal process for 720+ customer accounts, representing approximately $28M in recurring revenue.Proactively engage customers 120 days ahead of renewal, setting expectations and guiding them through the renewal journey.Prepare and deliver renewal contracts, quotes, and documentation with a strong focus on accuracy and completeness.Drive renewals to completion through consistent weekly and monthly follow-ups, ensuring renewals close ahead of expiration.Serve as a primary point of contact for customers, providing clear, professional, and timely communication via email and phone.Maintain accurate renewal tracking, forecasting, and reporting to support revenue visibility and a 93% GRR goal.Collaborate cross-functionally with Sales Account Managers and Revenue Operations to ensure smooth handoffs and fast issue resolution.Ensure all customer agreements are active and compliant, with accurate contract records maintained in Salesforce.What You’ll BringExperience managing renewals, accounts, projects, or operational workflows in a fast-paced environment.Ability to manage a high volume of work, effectively prioritizing across competing deadlines.Strong customer service mindset, with a commitment to timely responses (24-hour acknowledgment standard).High attention to detail and accuracy, particularly in revenue-impacting work.Adaptability and flexibility in response to changing priorities and processes.Clear and professional written and verbal communication skills.Experience with Salesforce or another CRM system (preferred).Proficiency with Microsoft Office tools.Associate’s degree required; bachelor’s degree preferred.You’re someone who:Enjoys administrative and process-driven work and takes pride in strong execution.Is organized, dependable, and deadline-oriented.Is a quick learner who can follow SOPs and apply feedback.Is comfortable working independently while collaborating with a cross-functional team.Brings a positive attitude and strong alignment with team and company culture.Why EnergyCAP?At EnergyCAP, we’re more than a software company — we’re a team of innovators, problem-solvers, and sustainability advocates. We help organizations unlock actionable insights that drive efficiency and environmental impact. Here, your success directly contributes to a cleaner, smarter energy future.You’ll thrive in a culture that values growth, creativity, and collaboration — with the freedom to take initiative, experiment with new ideas, and grow your career.Pay Range: $60,000 - $70,000 base salary, $90,000 OTE. Pay is commensurate with experience, knowledge, skills, and abilities.Why You’ll Love Working HereAt EnergyCAP, we’re committed to supporting your growth, balance, and well-being. Here’s what you can expect:Health & Wellness100% company-paid Health, Dental & Vision coverage for you, plus competitive cost-sharing for your familyCompany-paid Life & LTD Insurance for peace of mindAdoption Grants and paid leave to support your growing familyWellness program offerings designed to strengthen your physical and mental health and overall well-beingFinancial Security401(k) with a 3% company match—helping you plan confidently for the futureMonthly Connectivity Stipend so you can work seamlessly from anywhereGrowth & DevelopmentEmergenetics Development Program to help you understand and leverage your strengthsTuition Assistance to fuel your continued learning and career growthCommunity & BalanceFlexible Time Off so you can recharge and enjoy life outside of workA remote-first workplace that offers balance and flexibility, with the option to connect in-person at our officesCharitable contributions & matched giving to amplify your impactPaid community service hours—because giving back mattersEnergyCAP is a proud equal opportunity employer, committed to hiring and developing individuals from diverse background and experiences. We value and consider applications for all qualified candidates without regard to actual or perceived race, color, religion, national origin, sex, gender, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, enrollment in college or vocational school, political affiliation, military or veteran status, citizenship status, genetic information, or any other basis protected by federal, state or local law.EnergyCAP will reasonably accommodate qualified individuals with disabilities in accordance with applicable law. If you are in need of an accommodation in order to submit your application, please email HR@energycap.com.Please click HERE to view the mandatory Federal Applicant Laws that apply to your employment rightsNote: We are currently not sponsoring VISAs.
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