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Posted 2 months ago
Requirements and responsibilities
Job OverviewAs a Total Loss Settlements Manager at Snapsheet, you are a seasoned total loss handler & natural leader, motivated by building and mentoring a highly competitive team that's hungry for constant improvement. You excel at coaching effective communication, empowering your team to confidently interact with vehicle owners, lienholders, storage facilities, and carrier customers. You are a strategic problem-solver, not just for individual claims but for developing team-wide strategies to navigate the day-to-day challenges of total loss settlements. You'll leverage your expertise in total loss evaluations, settlement processes, salvage regulations, and state compliance to guide your team through the most complex issues. You love working in an ever-evolving environment where your ability to adapt, provide constructive feedback, and drive performance is highly valued. You want to work for a company where you can make a real impact on both a team and the business, all from the comfort of your home office. Is this you? Keep reading for more detail.About SnapsheetSnapsheet is claims technology the way it should be: purposeful, precise, and designed to deliver outcomes. Where others bolt things on, we engineer them in to our core systems and processes across cloud-based claims management, virtual vehicle appraisals, and elite loss and recovery services. Trusted by over 170+ P&C Carriers, MGAs, MGUs, TPAs, and logistics companies, our open architecture is built to fit how our companies work, not the other way around.What you’ll getRemote working environment - your new commute is however long it takes to walk to your desk!Flexibility - empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more!Development - Mentorship programs, 1-on-1 management, promote when ready culture, quarterly internal promotion opportunities, and goal setting sessions.Fun - Celebrations just because, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups, and more!Job OverviewAs a Total Loss Settlements Manager at Snapsheet, you are a seasoned total loss handler & natural leader, motivated by building and mentoring a highly competitive team that's hungry for constant improvement. You excel at coaching effective communication, empowering your team to confidently interact with vehicle owners, lienholders, storage facilities, and carrier customers. You are a strategic problem-solver, not just for individual claims but for developing team-wide strategies to navigate the day-to-day challenges of total loss settlements. You love working in an ever-evolving environment where your ability to adapt, provide constructive feedback, and drive performance is highly valued. You want to work for a company where you can make a real impact on both a team and the business, all from the comfort of your home office. Is this you? Keep reading for more detail.ResponsibilitiesOversee the full lifecycle of claims, including claim creation, assignment, and SOP adherence.Drive adjuster results to meet client KPIs.Own team quality. Ensure internal and external quality is excellent through daily and monthly audits, including coaching and feedback for improvement.Complete call quality assessments.Own people and HR-related tasks and disciplinary actionsAssist in hiring and onboardingWork together with management to forecast department needs and successServe as a key point of contact for customer or client escalations.Manage incoming communications from adjusters, insureds, and/or claimants.Ensure full file resolution of escalated claimsOwns escalations of files and assists with resolution where necessary.Regularly check-in with team members on production metrics providing coaching where needed and holding each team member accountable.Provide development opportunities for employees to help them reach the next level in their career.Spark teamwork through competitions, incentives and more to hit large goals.Maintain communication within the department and across the org reporting on progress, successes, and opportunities.Regularly meet with your entire team to spark innovation, celebrate, and solve problems.Analyze data and metrics to make best practices and innovating on where the team improveProvide close guidance and sufficient training for less-experienced estimatorsAssist in identification and evaluation of new methods and processes that could help improve overall department performance, cycle-time, etc.QualificationsMust be currently in leadership of total loss settlements with an insurance carrierMust have a working understanding or background in estimating and evaluating total lossesThorough understanding of UPD estimates, parts costs, total loss classification, and fraud detection2-5 years of Auto Total Loss Settlement experience in the Insurance Industry1+ year of Total Loss Settlement team leadership with proven resultsExtensive knowledge of Automobile Total Loss Conditioning and Optioning processesThorough understanding of automobile terminology and vehicle construction.Working experience of estimating platforms: Mitchelle, CCC One, AudatexExcellent verbal and written communication skillsProficiency in Microsoft SuiteProficient in data analysis and reportingDetail-oriented and organized, with a commitment to delivering accurate and timely resultsExcellent negotiation and communication skills to interact with customers, shops and vendors remotelyTeam player with positive attitude and ability to work well with othersAbility to work independently and manage time efficiently in a virtual work environmentWe’re Built to Grow With You – And That Starts With How We Support YouAt Snapsheet, we know that growth doesn’t happen in a vacuum—it’s fueled by the right support at the right time. That’s why we’ve built a benefits experience designed to grow with you, wherever life takes you.Choose from 2 robust medical plans through Blue Cross Blue Shield—plus, we contribute to your HSA when you enroll in our high-deductible health plan.Offer two dental plans and one vision plan to keep you and your family healthy.Peace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance.Additional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance.401(k) with a 4% company match—because your future is worth investing in.Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being.Perks That Make Growing Here Even BetterFlexible PTO and 7.5 company-observed holidays to recharge on your terms.In-person connection points throughout the year including our annual Summit and Roadshows.Snapsheet SWAG and surprise mailers to keep the spirit alive.Endless opportunity to shape your path—career growth, learning, and real impact are all within reach.Health and wellness campaigns that evolve with you year over year.*Please note that we are unable to sponsor applicants for work visas for this position at this time.Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Snapsheet, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.Snapsheet is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need assistance or accommodations, please let us know by emailing [email protected].Snapsheet is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.BI-RemoteLI-Remote
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