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3 months ago
Requirements and responsibilities
Job Mission: Own and deliver on a product area while building the product management team’s capabilities, processes, and culture. Accountable for both product outcomes and the growth of PMs on the team.Key responsibilities:Partner with the CEO & executive team to set product strategy and prioritize development objectives across all product areasInterface with clients to uncover market problems, test divergent ideas and converge on the best solution that is valuable, usable and feasibleDrive outcomes by setting the strategic direction roadmaps and managing the tactical implementation backlog for owned product area while ensuring consistent practice across the PM teamSupport launching products in the market, including sales readiness, go to market activities and ongoing post-launch effortsBuild and develop the PM team — hire, coach, and establish the methodologies, rituals, and quality bar for product managementRepresent the product function in executive and cross-functional leadership forumsProduct Discovery & Opportunity AssessmentRuns a continuous-discovery loop weekly customer touchpoints rapid experiments opportunity-solution tree kept currentFrames market problems with clear learning objectives risks and assumptions before deliveryLeads the Triad PM UX Lead Engineer to test value usability and feasibility early; encourages intelligent risk-takingCombines qualitative insight interviews jobs-to-be-done with quantitative signal usage funnel NPS to size opportunitiesChallenges assumptions openly what would have to be true questionsLeverages Generative AI capabilities as a product lever and can identify where AI adds genuine user value vs where it’s cosmetic, and partners with engineering to evaluate feasibilityOwns an outcome-based roadmap that ties directly to company OKRs and 4-lens test (Strategy, Vision, Customer, Business)Gains executive & cross-functional alignment through storytelling and visuals; roadmaps are adaptable (reviewed at least quarterly)Converts high-level outcomes to measurable Key Results and maintains a visible trace from initiative → metricProduct Ownership & Agile DeliveryServes as Product Owner for an agile process; backlog always reflects priority + class-of-serviceSets High-Integrity Commitments (fixed-date work) only when risk-adjusted forecasts support them; meets ≥ 90 % of those datesCollaborates daily with engineering to slice value thinly, ensure definition-of-ready/done, and unblock swiftlyLeverage LLMs (Claude Code / Cowork) for user research synthesis, rapid prototyping, and backlog analysis and reportingCollaboration, Evangelism & LeadershipCultivates trust-first relationships; practices pre-wiring / shuttle diplomacy to avoid surprisesEvangelizes the product vision internally & externally; can demo, train, and support customers end-to-endModels servant-leadership: creates psychological safety, celebrates experiments (even failed ones) and elevates team expertiseProactively translates company strategy into product narratives that resonate with every function (sales, CX, marketing, finance)Represents the product function in executive and cross-functional leadership forums; owns the product narrative at the company levelPM Team Leadership & Capability BuildingEstablishes and coaches a consistent discovery and delivery methodology across PMsRuns regular product reviews that elevate team thinking (not just status updates); sets the quality bar for specs, roadmaps, and stakeholder communication by exampleMakes hiring decisions and builds a pipeline of PM talent; creates career development frameworks and gives direct, actionable feedbackEnsures consistent backlog health and delivery practices across all PM-owned products, not just their ownCreates psychological safety for the PM team; celebrates experiments (even failed ones) and elevates individual expertiseRequired Experience & Skills7–10 years of software product management experience, including ownership of a product roadmap and backlogDemonstrated experience running continuous product discovery (customer interviews, experiments, opportunity sizing)Track record of shipping software products through a full lifecycle — from discovery through launch and iterationExperience working within Agile/Lean/Kanban delivery teams as a Product Owner or equivalentStrong data literacy — comfortable using analytics, funnel metrics, and usage data to inform decisionsTechnical fluency — able to collaborate deeply with engineering on feasibility, trade-offs, and system design (not expected to write code)Exceptional written and verbal communication skills; ability to lead meetings, present to executives, and facilitate cross-functional alignmentGo-to-market experience — has partnered with sales, marketing, and CX on launches and enablement2–3+ years of formal or informal leadership of other PMs, including mentoring and developing PM talentComfort operating at both strategic and tactical altitude — can present a quarterly roadmap narrative to the board and write acceptance criteria in the same weekBA/BS degree requiredPreferredExperience with data integration, interoperability, or iPaaS/middleware productsMBA or equivalent graduate degreeExperience with outcome-based roadmapping and OKR frameworksFamiliarity with LLM capabilities, prompt engineering, and the practical constraints of AI systemsExperience scaling a PM team from 1–2 to 4–6 PMs, including establishing PM practices, rituals, and toolingNice-to-HavePrior experience working within Salesforce or Blackbaud ecosystemsPrior experience working in the nonprofit sector (either at a nonprofit or at a nonprofit software/service provider)About the CompanyOmatic is the only cloud-based data health and integration platform dedicated solely to non-profits and has helped over 2,600 organizations fuel their missions by providing innovative tools that make data accessible and actionable. The company’s cutting-edge technology empowers non-profits to operate more efficiently so they can ultimately spend more time on what matters – raising money and serving their missions. Omatic has seen substantial growth since its founding in 2002 and has been named to Inc. Magazine’s Inc. 500|5000-America’s Fastest Growing Private Companies list. Recognizing the potential opportunity for integrating all non-profit technologies and the good that can be done through tech integrations in the space, the company is geared for exponential growth, selling into an integration industry that is $30 billion in size. Omatic is well-positioned to dominate and lead the non-profit integration and data services space. This is a place where the employees thrive on helping others, both through business goals and personal pursuits. Omatic HQ is located in a 120,000 square foot class ‘A’ office building at the foot of the Arthur Ravenel Jr. Bridge where we enjoy unparalleled views of downtown Charleston across the Charleston Harbor.
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