Role DetailsLocation: Metro, ManilaWork Arrangement: RemoteType of Support: Omnichannel (Phone, email,chat, social media, SMS, tickets, etc..)Contract Duration: Permanent/FulltimeTraining Schedule: 5:00 AM to 2:00 PM, Manila TimeWork Schedule: 5:00 AM to 2:00 PM, Manila TimeExpected Start Date: March 5, 2026 About UsCrescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.Welcome to Crescendo. Welcome to what’s next. The RoleAs a Customer Support Specialist, you’ll guide customers, partners, and clients—turning questions about accounts, payments, orders, or benefits into clear, actionable solutions. Every interaction is a chance to make an impact, build trust, and show how peak CX performance is done.Let us match your unique skills, experience, and interests with one of our many partners across a variety of industries including Edtech, eCommerce, Fintech, Health and Wellness, plus more. As part of the Crescendo team, you’ll have the support you need to develop and grow your career.The reason you join won’t be the reason you stay. What You’ll Do:Deliver personable, positive customer support via email, chat, and phoneTroubleshoot and solve customer issues with clarity and careSpot issue patterns and share insights for process improvementBalance independence and teamwork to complete tasks on timeFollow communication guidelines and research solutions when neededBuild trust and lasting connections with every customer interactionResponsibilities:Engage with customers across service channels (email and chat), addressing inquiries, issues, concerns, and feedback in alignment with brand tone and standards.Develop and maintain strong product knowledge, staying current on updates, policies, and nuances to represent the brand effectively.Identify and share trends, recurring issues, and opportunities for improvement to help drive better customer outcomes.Apropriately escalate customer-reported issues that may impact customer experience or brand integrity.Propose and support new processes, content, and resources to proactively address common customer questions.Contribute to and maintain the customer knowledge base and internal documentationYour performance will be measured by looking at:The accuracy, professionalism, and genuineness of your responses to both customers and your teammates.Reliability, proactivity, and self-management.Qualitative and quantitative reports.More specific KPIs will be shared once in the role.Requirements:Driven by professional growth and eager to further develop skills while advancing a career within this team.Excellent spoken and written English (C2 Level).Strong reading comprehension and problem-solving skills.More web and computer-savvy than the average person.Prior customer support experience is a must.Highly empathetic and committed to strong teamwork and collaboration.Strong understanding of service level expectations and strive to meet or exceed them without compromising the customer experience.Proactive attitude and ability to work remotely with limited supervision.Strong attention to detail.Familiarity with Gorgias (CRM platform) is preferred.A passion for health and fitness products is preferred.What You’ll Get In Return:Be part of a people-first, values-driven organizationWork with innovative global partners and diverse teamsRemote working arrangementsCompetitive base salaryGenerous paid time offComprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employeesAccess to free posture-based fitness workouts from homeTraining and professional development opportunitiesCompany Culture Is At Our CoreCore values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.Care for others: Empathy is a key driver. When people thrive, so does the mission.Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.Take ownership: Bold choices with integrity at the core—that’s how impact lasts.Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.PRIVACY NOTICECrescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.
