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3 months ago
Requirements and responsibilities
About Teesnap: At Teesnap, we are passionate about helping our golf course partners thrive. We achieve this by combining cutting-edge technology with exceptional customer service, enabling golf courses to outperform their competitors. We are an innovative, forward-thinking company that values creativity, dedication, and hard work. Our world-class team continuously pushes the envelope, ensuring our customers lead with a best-in-class golf course management solution that drives business growth.About This Role: Teesnap delivers premium software and marketing solutions to streamline golf course business operations and boost profitability. As a Client Success Representative, you foster and maintain strong client relationships, ensuring satisfaction and loyalty. You'll collaborate closely with clients to promote a seamless partnership, enhance their experience, and drive long-term retention. As a product ambassador, you will provide direct support and guidance to clients to ensure their success.Daily Duties & Responsibilities:Manage all aspects of your client's relationship with Teesnap.Provide excellent service to increase loyalty and retention.Understand all aspects of your client's business to effectively advise you on how to apply Teesnap's features.Partner with clients to identify opportunities that could improve their business results.Respond to clients’ details and concerns and submit feedback to influence software product changes.Provide client training and education on company products and services.Complete contract negotiations, renewals, and disputes of client contracts at appropriate intervals.Work with revenue management to develop proposals for clients.Create, manage, and track client data using a CRM provided to showcase opportunities and wins.Achieve target client retention through effective problem-solving and quick response to issues.Intervene with clients at risk and propose mitigation plans to ease concerns.Become a trusted advisor for clients as their primary point of contact to ensure they use Teesnap solutions to achieve full business value.Identify and close new sales opportunities from your clients to grow our business while driving more value for the clients using our products.Identify renewal risks and collaborate with the relevant internal teams to create strategies that remediate issues and ensure client retention.Collaborate with stakeholders such as Technical Support, Product, Sales, & Operations to drive beneficial outcomes for clients.Utilize various systems to track customer details, including customer health, engagements, and potential renewal/sales opportunities.Stay current with the most recent enhancements to our products and educate customers on offerings and updates.Other duties as assigned.Minimum Requirements:Bachelor’s degree: Business, Communication, or a related field.Years of Experience: Minimum three (3) years experience in client services with an emphasis on client management and supporting a subscription/SaaS business with a good understanding of SaaS business metrics and models. Minimum three (3) years of customer success experience, preferably in a SaaS environment.Employee Location: Remote (EST/CST preferred)REPORTINGReports to the Customer Success ManagerWHAT WE OFFERCompetitive compensation package including a base salary and performance-based commissions.Comprehensive health benefits, 401K, Unlimited PTODynamic, collaborative working environment in a fast-growing, exciting industry.Opportunities for professional growth and advancement within a rapidly expanding company.Remote work opportunity.
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