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Posted 6 months ago
Requirements and responsibilities
We are a rapidly growing DTC deodorant brand seeking four Virtual Assistants for Customer Service roles. Our company is expanding quickly and offers future growth opportunities.
Responsibilities include:
* Respond to all customer inquiries within 24 hours.
* Monitor comments on social media channels.
* Respond to reviews on Amazon, TikTok Shop, and Shopify.
* Respond to chargebacks
All candidates must:
* Have at least 1 year of experience in a direct-to-consumer ecommerce customer service role.
* Have experience working for DTC ecommerce brands generating at least 7 figures in annual revenue; 8 figures is preferred.
* Be available to work according to MST timezones.
* Be organized, reliable, and capable of meeting deadlines.
Ideal candidates will have:
* Bilingual fluency in English and Spanish.
* The ability to learn quickly and adapt to a dynamic environment.
* Motivation to grow with a rapidly expanding DTC brand.
* A winner's mindset.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)