Technical Writer at Customer io

• Write product reference docs, recipes/tutorials, and API descriptions for our features in partnership with the people building the product. • Own the information architecture, style, and structure of our documentation, optimizing for both search and readability. • Review our existing documentation, identify inaccuracies and clarity problems, then organize a backlog of improvements. • Monitor how customers interact with our docs, then identify what's working and where folks need better answers. • Set quality standards and define a change process for all documentation contributions. Provide feedback and ensure consistency across authors. • Understand our product in depth. You'll anticipate common problems and try to prevent customers from ever running into them. You will join the product team... • In addition to me (Brian, VP of Product), your team will be three product managers and three product designers. • By embedding with the Product team, you'll see changes coming well before they happen and be able to influence the path we take. • You'll own our documentation similar to how a product manager owns a feature. You'll prioritize a roadmap for the docs, do customer research, and track how successful they are. • You'll also support our Customer Success, Sales, and Technical Support teams to ensure the docs are helping them reduce ticket volume and answer common questions.

Technical Writer

Responsibilities

Language(s) required:

Colin Nederkoorn

Former Torrex

About Customer io:

mission:

Job benefits for full-time members:

customer.io/

Admin access needed