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Posted about 16 hours ago
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Requirements and responsibilities
AI Operations Associate: Wajo.
Role:
- Contractor.
- Project-based.
- Remote.
- On-call.
Summary:
- When the agent cannot finish the job, you do.
- We build AI agents that handle real tasks for real people.
- Most of the time they nail it.
- But when one hits a wall, a real person has to jump in and get it done fast.
- That is you.
- You are the reason the whole thing works.
- Every time you catch a dropped task and finish it by hand, a user keeps trusting us.
- It is quick, it is hands-on, and you will get the job done across dozens of things in a day.
- No two hours look the same.
Responsibilities:
- Step in and finish it.
- When a task fails, you pick it up and complete it yourself — book it, order it, schedule it, sort it out.
- Whatever the job needs.
- Move fast.
- Get it done cleanly and quickly so the user barely notices anything went sideways.
- Figure things out.
- There is no playbook for half of this.
- You will work out how to get something done you have never done before, then do it.
- Flag what keeps breaking.
- If the agent trips on the same thing twice, give the team a quick heads up so they can fix it.
- Customer Support.
- Making customer response as fast as possible.
Qualifications:
- A doer.
- You are the person who just gets things done — online, on the phone, wherever.
- Resourceful and fast.
- You can figure out how to book, order, or sort almost anything without a guide.
- Calm under pressure.
- When something is broken, you do not freeze — you fix it.
- Sharp on details.
- You double-check the date, the address, the confirmation before you call it done.
- Available for on-call coverage across most of the day (we will sort out a schedule that works).
- You do not need years of experience — you need hustle and good judgment.
Nice to have:
- Past EA, assistant, ops, concierge, or customer-support experience.
- You are already someone friends call when they need something handled.
The deal:
- Contractor, project-based — schedule set together, on-call for most of the day.
- Real impact from day one — you are the safety net the whole product leans on.
Call to Action:
- If you are the kind of person who can get anything done and likes moving fast, hit us up.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)