Sutherland is seeking a talented, strategic Operations Director to lead one of our rapidly expanding educational technology programs. We are a group of driven, supportive individuals dedicated to innovation and excellence. If you are looking to build a fulfilling career and possess the leadership expertise to accelerate our success, we want to work with you!In this role, you will champion large-scale Business Process Outsourcing (BPO) and client programs, ensuring seamless execution and strategic alignmentDepartment Leadership: Manage daily operations and long-term projects for your specific unit.Team Management: Hire, train, and supervise department staff, managers, and coordinators. Set clear performance goals.Strategic Planning: Partner with executive leadership to design, budget, and execute organizational goals and growth initiatives.Cross-Functional Collaboration: Work with other departments to streamline scholarship processing, family outreach, and system improvements.Compliance & Reporting: Ensure all program or financial operations follow state laws, contractual obligations, and internal policies.Our most successful candidates will have:Education: Bachelor’s degree in a relevant field.Experience: 10+ years of progressive service delivery or Business Process Outsourcing (BPO) leadership experience, specifically in senior management roles overseeing large-scale programs with over 150+ headcount across multiple geographies or at the Director level.Domain Expertise: Prior background in the educational technology (EdTech) sector is highly preferred.Remote Leadership: Proven ability to effectively manage, mentor, and drive accountability with frontline managers in a distributed or remote environment.Budget & Finance: Strong financial acumen with verified success in building strategic financial plans, auditing expense reports, and implementing cost-optimization strategies that deliver business savings.Core Skills: Outstanding verbal and written communication abilities combined with decisive, data-driven decision-making and strong leadership traits.About SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.SutherlandUnlocking digital performance. Delivering measurable results.
about 18 hours ago