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7 days ago
Requirements and responsibilities
Overview20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.We are seeking a full-time Bilingual Patient Care Coordination Virtual Assistant to support patient scheduling, communication, medical coordination, and administrative operations for a growing healthcare practice specializing in preoperative medical clearances.The ideal candidate has experience working in a healthcare or medical office environment, communicates fluently in both English and Spanish, and understands the importance of professionalism, accuracy, and compassionate patient care. This is a long-term opportunity for a dependable Virtual Assistant who will become an important extension of the clinical team.The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.Scope of ServicesContractors will be required to provide services that align with the following client tasks:Patient Care CoordinationAnswer inbound patient phone calls in both English and Spanish.Coordinate patient intake and appointment scheduling.Assist patients with appointment preparation and follow-up instructions.Coordinate laboratory orders and diagnostic testing.Guide patients through the preoperative medical clearance process.Escalate clinical questions appropriately to healthcare providers.Medical Administrative SupportPrepare physician notes and supporting documentation.Fax medical records and clinical documentation.Coordinate communication with referring providers and healthcare partners.Maintain accurate patient records within practice systems.Update patient information and appointment statuses.Communication & Workflow ManagementCommunicate professionally with patients, providers, and partner organizations.Monitor and respond to email communications promptly.Manage multiple administrative workflows while meeting time-sensitive deadlines.Coordinate effectively across providers and departments.General Administrative SupportMaintain organized and accurate patient documentation.Assist with general operational and administrative tasks as assigned.Follow HIPAA guidelines and organizational policies at all times.Support continuous improvement of office workflows and the overall patient experience.Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.SkillsThe Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:IDEAL CANDIDATE PROFILEPrevious healthcare or medical office experience.Bilingual in English and Spanish.Exceptional attention to detail and accuracy.Strong organizational and time management skills.Excellent written and verbal communication skills.Comfortable working in a fast-paced healthcare environment.Proactive, dependable, and able to follow established clinical workflows.Committed to building a long-term working relationship.QUALIFICATIONSHealthcare, medical office, patient coordination, or clinical support experience preferred.Bilingual English and Spanish required.HIPAA certification required (or willingness to obtain prior to start).Experience answering patient phone calls and coordinating patient care.Strong computer and documentation skills.Experience working with Electronic Medical Records (EMR/EHR) systems preferred.Experience with Microsoft Office is a plus, but not required.Strong written and verbal communication skills in both English and Spanish.APPLICATION SOFTWARE KNOWLEDGE / REQUIRED TOOLSRequiredGoogle WorkspaceMedical Scheduling SoftwareAbility to use HIPAA-Compliant Communication PlatformsElectronic Medical Record (EMR/EHR) System (training provided on the client's platform, if applicable)Preferred / Nice to HavePrevious experience using Electronic Medical Record (EMR/EHR) systemsMicrosoft Office (Word, Excel, Outlook)Work ScheduleContracted Hours per Week: 40 HoursScheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)Daily Working Time: 9 AM to 5 PM ESTNote: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.Terms of EngagementContractors will operate under a Master Services Agreement and a Statement of WorkThis is not an offer of employment; contractors are not employees of 20four7VA or any clientAll compensation is processed through 20four7VA according to the terms of the engagementRole Summary & RequirementsREQUIRED SERVICE: Business Support (Telehealth)REQUESTED EXPERIENCE TIER LEVEL: Senior to Advanced LevelContracted Hours per Week: 40 hours/weekDaily Working Time: 9 AM - 5 PM Eastern TimeScheduled Working Days: Monday-FridayNumber of VAs: 1GENDER PREFERENCE: NoneLANGUAGES SPOKEN/PREFERENCE: Bilingual English / Spanish (Required)ACCENT PREFERENCE: Level A–B (Native or Near-Native English & Spanish CommunicationREGION PREFERENCES: NearshoreWhat we offerCompetitive ratesWeekly paymentsVarious open roles are availableFree training and upskillingConstant support and guidanceA vibrant community always ready to support youAnd more!