L2 Application Support Analyst
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Full-time
Legal agreement: Employment
Posted 20 days ago
Responsibilities
Skills:
- Production Support.
- PL/SQL.
- Unix.
- Java.
- L2 Application Support Analyst.
Key Responsibilities and Skills:
- Provide hands-on L2 support for distributed applications (Java, microservices, UNIX, SQL and cloud-native apps), performing debugging, log analysis, and performance tuning.
- Incident management for production incidents, including triage, prioritization, resolution, and post-incident reviews using ITIL best practices (ITIL v3/v4 certification preferred).
- Proficiency in application performance tools (Splunk, AppDynamics), ticketing (ServiceNow/Jira), and CI/CD (Jenkins/Git).
- Hands-on experience in SRE observability stacks (Prometheus/Grafana) and CI/CD pipelines (Jenkins, Gitlab).
- Handle production deployments outside business hours, including rollback procedures and post-deploy validations.
- Communicate effectively with cross-functional teams, business stakeholders, and vendors—crafting clear incident updates, bridge line facilitation, and RCA reports.
- Collaborate with development teams on defect fixes, deployments, and proactive improvements to reduce MTTR (Mean Time to Resolution).
- Automate repetitive support tasks using scripting (e.g., Python, Bash), AI Agents and integrate with tools like ServiceNow for ticketing and Jira for change management.
- Contribute to on-call rotations, capacity planning, and disaster recovery drills for mission-critical systems.
- Document knowledge base articles, runbooks, and support procedures to enhance team efficiency.
- Flexible to work with rotational shifts (APAC, EMEA and weekends support).
Compensation and Location:
- Rate: 6000/Day.
- Location: Bangalore/Chennai/Mumbai/Pune.