Short-Term Rental Property Manager at Assist World | Torre
Short-Term Rental Property Manager
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Assist World

Short-Term Rental Property Manager

Assist World
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Emma
Emma
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Full-time

Legal agreement: Employment

Compensation
USD900 - 1.1k/month
location_on
Remote (for Philippines residents)
Remote (for South Africa residents)
Remote (for Colombia residents)
Shared by
Emma of Torre.ai
 about 2 months ago

Responsibilities

Role OverviewWe are looking for an experienced, high-level Property Manager to oversee the day-to-day operations of a growing short-term rental portfolio. This role requires someone who can operate independently, proactively solve problems, and deliver consistently high guest experiences without direct oversight. Core Responsibilities Guest Experience & CommunicationManage all guest messaging from inquiry through checkoutHandle issues, complaints, and special requests professionallyMaintain 5-star review standards and resolve negative experiences Cleaner & Turnover ManagementCoordinate cleaning schedules (via Turno or similar)Ensure properties are guest-ready before check-inCommunicate directly with cleaners for issues or re-cleans Maintenance & Vendor CoordinationSchedule and manage maintenance requestsSource and communicate with vendors (plumbing, HVAC, etc.)Ensure issues are resolved quickly and cost-effectively Review ManagementMonitor and respond to guest reviewsAttempt to remove unfair or policy-violating reviewsHandle guest follow-ups and potential refunds when needed Operations & OptimizationAssist with pricing adjustments (via PriceLabs or similar tools)Identify opportunities to improve performance and guest experienceMonitor listings and flag any operational issues Key Traits We’re Looking ForHighly independent and proactiveStrong communication skills (professional, calm, and clear)Detail-oriented and organizedComfortable making decisions without constant directionExperience managing Airbnb or similar STR platformsBonus ExperienceGuesty, Turno, PriceLabs, or similar toolsExperience managing multiple propertiesAbility to negotiate with guests and vendorsSuccess in This Role Looks LikeMinimal owner involvement in daily operationsConsistently high guest reviews (4.8+ average)Issues resolved quickly without escalationSmooth coordination across cleaners and vendorsWork StructureRemote rolePrimarily weekday coverage (with awareness around check-in times)Why Join Assist World?100% REMOTE$50 birthday bonus$200 testimonial bonus$500 entry monthly raffleNO TRACKER. NO PROBLEM
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